Keren Sanchez
Delmar
Summary
Dedicated and detail-oriented Data Entry Specialist with over 4 years of experience in healthcare case management and administrative support. Proven ability to direct and coordinate timely, cost-effective delivery of healthcare services. Skilled in identifying high-frequency and high-risk cases, implementing accommodations, and collaborating with cross-functional teams to enhance patient outcomes. Committed to maintaining confidentiality and ensuring compliance with all relevant regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delmarva Power
03.2023 - Current
Data Entry Specialist
Sun Behavioral
12.2018 - Current
- Directed and coordinated the timely delivery of healthcare services through the case management process, including disability and urgent care
- Identified and evaluated high-frequency and high-risk injury/illness cases, developing ongoing treatment plans as necessary
- Implemented limitations and accommodations to reduce the length of disability for identified cases
- Coordinated physician reviews for complex cases and implemented recommendations to optimize care delivery
- Established and maintained a confidential record-keeping system for all case management interactions to support decisions
- Collaborated with benefits, legal, employee relations, and safety supervisors to address case management concerns
- Provided exceptional customer service, resolving barriers and complaints while implementing core values of compassion and empathy
- Processed confidential health insurance information with precision, maintaining data integrity throughout
Education
High School Diploma -
NU-Tech
Laurel, MD05.2006
Skills
- Case Management
- HIPAA Compliance Knowledge
- Aftercare Coordinator
- Confidential Record Keeping
- Interdepartmental Collaboration
- Communication
- Administrative Support
- Problem-Solving
- Coordinate Next Level of Care
Certification
BSL
Timeline
Customer Service Representative
Delmarva Power
03.2023 - Current
Data Entry Specialist
Sun Behavioral
12.2018 - Current
High School Diploma -
NU-Tech
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