KERRY-ANN FARMER
Trappe,MD
Summary
Proficient property management professional with proven track record in overseeing comprehensive property operations and driving efficiency. Expertise in coordinating maintenance, budgeting, and tenant relations, ensuring smooth daily operations and high tenant satisfaction. Known for strong team collaboration, reliability, and adaptability in meeting evolving property management needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Property Manager
Rose Valley Management
12.2024 - Current
- Responsible for the overall management of 1120 unit apartment community.
- Developed marketing strategies that increased property visibility and attracted high-quality tenants.
- Managed property budgets, ensuring efficient allocation of resources for optimal financial performance.
- Established strong relationships with vendors, negotiating favorable contracts for services such as landscaping, cleaning, and repairs.
- Proactively addressed potential liability concerns by conducting thorough risk assessments and implementing mitigation measures where necessary.
- Maintained accurate records of all transactions, including rent payments, expenses, and vendor invoices.
- Resolved tenant disputes professionally, fostering positive community relations within the property.
- Conducted regular property inspections to ensure compliance with safety regulations and identify areas for improvement.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Negotiated lease agreements to secure long-term tenants and maximize rental income.
- Facilitated open communication channels between residents and management through regular meetings, newsletters, or online platforms.
- Conducted market analyses frequently to stay competitive in the local rental market while maximizing return on investment.
- Collaborated with leasing agents to maintain high occupancy rates and reduce turnover time between tenants.
- Supervised maintenance teams, coordinating work schedules and prioritizing tasks for timely completion.
Senior Property Manager
Farmer Properties LLC
01.2017 - 11.2024
- Manage improvements for 100 single & townhouse rental units.
- Harnessed social media to engage potential tenants, resulting in 100% occupancy rates for 2021 and 2022.
- Minimized delinquency rate from 20% to 3%.
- Maximized rental income while minimizing expenses by 5%.
- Negotiated contracts with potential tenants, and enforced rental contracts, reducing violations from 15 per year in 2020 to 5 or less in 2022.
- Listened to tenant complaints, made improvements or recorded suggestions reducing tenant turnover by 18%.
- Negotiated long-term leases by 50%.
- Re-organized the scheduling system to ensure availability and appropriate ticket escalation, completing 95% of tickets on time.
- Organized electronic tenant complaint system, receiving complaints and monitoring for repeats, increasing resolution speed by 21% and reducing unsatisfactory reviews by 25%.
- Ensure yearly financial statements & owners 1099 are completed in a timely manner.
- Provided owners will yearly maintenance expenditures for tax purposes.
- Managed all financial aspects of properties and provide owners with capital expenditures.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
Real Estate Broker
Farmer Properties LLC
01.2017 - 01.2022
- Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget, earning 50% of business through referrals.
- Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases to increase efficiency by 20%.
- Promoted property sales through advertisements and digital campaigns, open houses, and participation in multiple listing services, which increased annual revenue by 15%.
- Completed 60 hours of training every year to stay abreast of the market, sales strategies, effective promotions, and advertising.
- Advised sellers on cosmetic changes and additions to properties to increase the value to potential buyers, with 63% of homes selling for $10k or more over the original value.
Real Estate Agent
Long and Foster Real Estate Inc
01.2013 - 01.2017
- Guide clients through the process of buying, selling and leasing commercial and residential properties with a 50% closing ratio.
- Communicated with sellers, buyers, and renters to understand property needs, with a 90% satisfaction.
- Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies with over 20 reliable contractors.
Property Manager
Equity Residential
01.2005 - 01.2010
- Spearheaded the overall performance, repair and upkeep of a 500+ multifamily property.
- Managed, supervised and trained staff of eight personnel.
- Maintained delinquency below 5%.
- Maintained occupancy above 97%.
- Analyzed and evaluated monthly and quarterly financial statements reducing expenditures by 5%.
- Followed up on delinquent residents and coordinated collections procedures, decreasing delinquency rate by 10%.
- Managed and supervised the disposition of 308 & 236 multifamily unit communities.
- Promote an inclusive working environment among staff and contractors to achieve the overall success of the community.
- Knowledgeable about federal, state and local real estate and property management laws.
Education
Bachelors of Arts - Government & Politics
University of Maryland
College Park, Maryland05.2007
Skills
- RealPage, Knock, Yardi, MRI
- Dispute resolution expertise
- Effective communication with stakeholders
- Leadership in team development
- Excellent oral and written communication skills
- Managed over 1100 units
- Safety and security
- Fair housing regulations
- Eviction procedures
- Rent collection
- Budgeting and financial management
- Property management expertise
Certification
Real Estate License
Certified Occupancy Specialist
Timeline
General Property Manager
Rose Valley Management
12.2024 - Current
Senior Property Manager
Farmer Properties LLC
01.2017 - 11.2024
Real Estate Broker
Farmer Properties LLC
01.2017 - 01.2022
Real Estate Agent
Long and Foster Real Estate Inc
01.2013 - 01.2017
Property Manager
Equity Residential
01.2005 - 01.2010
Bachelors of Arts - Government & Politics
University of Maryland
Similar Profiles
Damita AllenDamita Allen
Leasing Professional at Rose Valley ManagementLeasing Professional at Rose Valley Management
Amaydis OrtizAmaydis Ortiz
Assistant Property Manager at Rose Valley ManagementAssistant Property Manager at Rose Valley Management
Joshua KasaliJoshua Kasali
General Property Manager at Rose Valley PropertiesGeneral Property Manager at Rose Valley Properties
Valerie BrooksValerie Brooks
Receptionist at Heartfields Assisted Care FacilityReceptionist at Heartfields Assisted Care Facility
Austin BaselAustin Basel
Apprentice Shipwright at Abreu BoatworksApprentice Shipwright at Abreu Boatworks