Kerry Ann Williams
Aberdeen
Summary
Detail-oriented and highly organized professional with a Bachelor of Science in Interdisciplinary Studies (Social Sciences and Health Sciences) and over 20 years of experience in healthcare, education, and high-volume customer service environments. Proven expertise in handling protected health information (PHI), ensuring HIPAA compliance, and supporting privacy-related administrative functions. Skilled in responding to sensitive information requests, maintaining accurate documentation, and collaborating across departments to support privacy policies, procedures, and regulatory requirements. Recognized for strong written and verbal communication skills, sound judgment, and the ability to manage complex, confidential workflows in fast-paced environments. Seeking to contribute to CareFirst’s privacy program through effective compliance support and information protection.
Overview
20
20
years of professional experience
Work History
Kindergarten Teacher
Rock Church Academy
08.2025 - Current
- Maintain confidentiality of student and family records in accordance with privacy policies
- Document student progress and sensitive information with accuracy and professionalism
- Communicate confidential information effectively with parents and administration
- Ensure adherence to organizational procedures regarding data privacy and information protection.
Switchboard Operator
Lancaster General Hospital
08.2020 - 04.2024
- Performed administrative work associated with protected health information (PHI) requests, ensuring confidentiality and accuracy
- Managed 500+ daily calls while safeguarding sensitive patient information in compliance with HIPAA
- Responded to patient, provider, and internal inquiries, providing clear and compliant information aligned with privacy regulations
- Maintained and updated Electronic Health Records (EHR) securely and accurately
- Collaborated with multiple departments to ensure proper handling and routing of confidential information
- Escalated complex or sensitive issues to appropriate personnel in accordance with privacy procedures
- Supported operational workflows through accurate and timely documentation
- Operated multi-line switchboard to efficiently route incoming calls to appropriate departments.
Social Science Intern
Lancaster General Hospital
05.2023 - 08.2023
- Conducted research involving sensitive demographic and equity data while maintaining confidentiality
- Analyzed and presented findings to leadership using strong written and verbal communication
- Supported organizational initiatives aligned with compliance and policy standards
Nursing Intern (Behavioral Health)
Phil haven Behavioral Health
01.2022 - 12.2022
- Conducted psychosocial assessments and documented sensitive patient information in compliance with HIPAA
- Collaborated with multidisciplinary teams to support patient care and confidentiality standards
- Assisted with discharge planning and community resource referrals
- Maintained accurate and secure patient records within EHR systems
Nursing Intern
Lancaster General Hospital
12.2020 - 12.2021
- Documented patient care and maintained confidential health records
- Utilized EHR systems to securely manage patient data
- Supported care coordination while adhering to regulatory and privacy requirements
Customer Service Specialist
West Corporation
08.2006 - 05.2009
- Managed high-volume calls while maintaining confidentiality of sensitive information
- Resolved inquiries and escalations with professionalism and efficiency
- Demonstrated strong communication and problem-solving skills
Education
Bachelor of Science - Interdisciplinary Studies
Coppin State University
Baltimore, MD01-2024
Skills
- HIPAA Compliance
- PHI Management
- Privacy Policies & Procedures
- Release of Information (ROI)
- Regulatory Compliance
- Documentation & Records Management
- EHR Systems
- Cross-Functional Collaboration
- Risk Identification & Escalation
- Written & Verbal Communication
- Customer Service Excellence
- Microsoft Office Suite
Accomplishments
- Member, National Society of Leadership and Success (2024)
- Foundations of Leadership Certificate
- Leadership Training & Networking Certificate
Timeline
Kindergarten Teacher
Rock Church Academy
08.2025 - Current
Social Science Intern
Lancaster General Hospital
05.2023 - 08.2023
Nursing Intern (Behavioral Health)
Phil haven Behavioral Health
01.2022 - 12.2022
Nursing Intern
Lancaster General Hospital
12.2020 - 12.2021
Switchboard Operator
Lancaster General Hospital
08.2020 - 04.2024
Customer Service Specialist
West Corporation
08.2006 - 05.2009
Bachelor of Science - Interdisciplinary Studies
Coppin State University