Kerry Foster (?) Birger

• Facilitated monthly wine club creation and pick up for over 350 customers.
• Planning, set up, and successful execution of twice weekly live music and wine sales events.
• Open and poured wine and beer as well as assisted in choosing bottles to take home.
• Received deliveries, put out stock, maintained a clean and safe environment inside store and in outside bar area.
• Worked with wine vendors as well as local artists to choose products sold in store.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.

• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Fostered a positive workout environment with upbeat energy and professional demeanor.

Met with clients to plan and then create wedding and event floral arrangements

Used industry experience to help clients plan many aspects of events- make shit pretty

Provided day of event set up and break down assistance and event venues

Create accurate estimates of cost of service and work with floral vendors to get the best priced and healthiest floral products

Personalized customer service not found I. Traditional florists

I do t know- dealt with difficult mothers of the bride and taught dummy groomed men how to put on boutineers.

Kept current with industry standards

• Established strong customer relationships through excellent communication and attentive service.
• Consulted with customers to assess needs and propose optimal solutions.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Handled all aspects of employee management including hiring, training, scheduling, evaluating performance and addressing disciplinary issues when necessary.
• Partnered with other local businesses and organizations for cross-promotions and joint events driving more visibility towards our Garden Center.
• Enhanced customer satisfaction by providing expert advice on plant selection and care.
• Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
• Increased sales through creative merchandising displays and promotions.
• Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
• Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.
• Streamlined daily operations, implementing efficient scheduling and task delegation.