Kershala Wood
Prince Frederick
Summary
Motivated and detail-oriented Executive Administrative Assistant with over 8 years of comprehensive experience in administrative support, client relations, event coordination, and office management. Highly skilled in managing executive schedules, overseeing daily office operations, organizing virtual meetings, and ensuring that client needs are met efficiently and professionally. Possess a strong background in customer service, office technology, and maintaining confidential information. Seeking to leverage my organizational and communication skills to contribute to the success of a dynamic team while continuing to grow and advance within a forward-thinking organization. My goal is to foster lasting relationships through exceptional service, proactive problem-solving, and a commitment to operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Critical Edge Drone Services
08.2023 - Current
- Provide high-level administrative support remotely to senior executives, ensuring efficient day-to-day operations
- Manage complex executive calendars, including scheduling meetings, appointments, and travel arrangements, optimizing time management and strong organizational skills for maximum productivity
- Coordinate virtual meetings, conference calls, and webinars, including preparing agendas, taking minutes, and managing follow-up tasks
- Maintain a high level of confidentiality when managing sensitive client files, correspondence, and proprietary information
- Ability to work with and without a team under pressure
- Handle routine administrative tasks such as email management, document preparation, and organizing digital files, contributing to a smooth operational flow
- Demonstrate a proactive approach to anticipating the needs of executives and taking independent action to address priorities and solve problems
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Server
Mi Casa
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server Shift Leader
Copper Canyon Restaurant
06.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Uncle Julios
03.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Executive Front Desk Receptionist
Wilson & Parlett Law Firm
06.2020 - 06.2022
- Managed front desk operations for a busy law office, serving as the first point of contact for clients, visitors, and vendors
- Welcomed and assisted an average of 10-20 clients and guests per day, ensuring a positive and professional first impression
- Operated a multi-line phone system, efficiently managing over 75 calls daily, directing inquiries to appropriate personnel and handling client questions
- Coordinated the preparation and mailing of client packages, legal documents, and other correspondence, ensuring timely and accurate delivery
- Typed and transcribed arbitration documents by listening to recordings and preparing transcripts for legal proceedings, demonstrating attention to detail
- Maintained organized records of incoming and outgoing mail, ensuring proper tracking, sorting, and delivery to appropriate parties
- Managed office inventory, including office supplies and equipment, and implemented cost-saving strategies that reduced operational expenses
- Ensured the cleanliness and organization of public areas, including conference rooms and meeting spaces, contributing to a professional office environment
- Maintained confidentiality of sensitive client and legal files, following strict protocols to protect privacy and legal compliance
Customer Care Representative
K&R Roofmasters, Inc.
11.2015 - 05.2020
- Handled customer inquiries, scheduled appointments, and coordinated services for roofing specialists, ensuring efficient communication between clients and technicians
- Managed a dual-phone system, answering calls, confirming appointments, and directing inquiries to appropriate departments
- Assist with training materials and new onboarding
- Developed and maintained customer warranty packages, ensuring documentation was accurate and up-to-date for future reference
- Provided remote administrative support 2-3 days a week, maintaining consistent communication with team members and clients
- Ordered office supplies and materials for field operations, coordinating deliveries and ensuring proper inventory management
- Managed and tracked express mail and package deliveries, ensuring timely and accurate receipt of documents and materials
- Scanned and organized important documents into client files, maintaining a digital record for easy access and retrieval
- Supported the finance department by preparing and processing invoices, checks, and tax documents, ensuring compliance with company policies and state regulations
- Assisted with the disbursement and filing of 1099 tax forms to vendors and maintained accurate financial records
Education
Bachelor of Arts (B.A.) - Business Administration
College of Southern Maryland
05.2018
Hospitality Management - Business in Travel, Tourism & Hospitality
Johnson & Wales University
05.2015
Skills
- Communication
- Time Management
- Confidentiality & Data Management
- Technology Proficiency
- Problem Solving
- Teamwork & Collaboration
- Office management
- Administrative support
- Customer Service-oriented
- Calendar management
- Meeting planning
- Travel arrangements
Certification
Notary Public
Notary Signing Agent
TIPS
Food Handler Certification
Timeline
Executive Assistant
Critical Edge Drone Services
08.2023 - Current
Server
Mi Casa
08.2022 - 08.2023
Server Shift Leader
Copper Canyon Restaurant
06.2022 - 09.2022
Server
Uncle Julios
03.2022 - 08.2022
Executive Front Desk Receptionist
Wilson & Parlett Law Firm
06.2020 - 06.2022
Customer Care Representative
K&R Roofmasters, Inc.
11.2015 - 05.2020
Hospitality Management - Business in Travel, Tourism & Hospitality
Johnson & Wales University
Notary Public
Notary Signing Agent
TIPS
Food Handler Certification
Bachelor of Arts (B.A.) - Business Administration
College of Southern Maryland
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