Kesha Fauntleroy
Bowie
Summary
Talented billing manager familiar with billing requirements. Offering an organized and quality-oriented mindset along with several years of experience in administrative, customer service and leadership positions. Eager to leverage abilities and experience in dynamic new position with room for growth and advancement.
Overview
17
17
years of professional experience
Work History
ACCOUNT AND BILLING MANAGER
District Legal Group, PLLC
Washington, DC
05.2024 - Current
- Managed billing processes for diverse client accounts across multiple sectors.
- Developed and implemented billing policies to enhance accuracy and efficiency.
- Trained staff on billing software and best practices for error reduction.
- Oversaw monthly invoicing cycle, ensuring timely delivery to clients.
- Communicated with clients regarding invoices, payment terms, and issues.
- Researched complex billing issues using internal resources and external sources as needed.
- Participated in process improvement initiatives to increase efficiency within the department.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Monitored delinquent accounts and worked with collections department if necessary.
- Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
- Coordinated interdepartmental efforts to improve integration between billing and customer service functions.
- Prepared detailed financial statements related to billing for executive review and decision-making.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Drafted correspondence to debtors regarding their overdue accounts.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Developed and implemented collection strategies to enhance recovery processes.
BILLING ANALYST (Contract)
BSI Group America
Herndon
11.2023 - 01.2024
- Managed customer data for accurate and timely invoicing.
- Prepared detailed statements and invoices, ensuring service charge accuracy.
- Utilized SAP for credit memo creation and duplicate invoice resolution.
- Enhanced data integrity in SAP, leading to flawless financial reporting and customer satisfaction.
- Developed efficient account reconciliation methods, aligning financial records accurately.
- Provided crucial billing support, maintaining comprehensive records for audit readiness.
- Ensured audit readiness by maintaining precise billing records, supporting financial integrity.
- Introduced advanced methods for resolving invoice discrepancies, boosting client satisfaction.
- Played a key role in team efforts to enhance billing accuracy, contributing to streamlined operations.
ACCOUNTS RECEIVABLE ANALYST
Kerecis LLC
Arlington
08.2022 - 08.2023
- Led AR team to reduce outstanding balances by 15% in Q4
- Partnered with Finance Director to refine credit management
- Safeguarded company assets through strategic credit management
- Enhanced cash flow through reduction of outstanding balances
- Implemented automated AR reminders, decreasing late payments by 25% within 6 months.
- Streamlined AR processes, improving efficiency and accuracy in financial reporting.
- Negotiated with delinquent accounts, recovering $50K in Q2.
- Initiated cross-departmental collaboration for billing efficiency.
- Developed a predictive model for identifying high-risk accounts early.
- Optimized AR cycle, cutting down payment turnaround by 20%, enhancing liquidity.
BILLING SPECIALIST
Ironmark,USA
Annapolis Junction
09.2021 - 08.2022
- Spearheaded billing system improvements, enhancing accuracy and efficiency
- Conducted rigorous quality checks, ensuring 100% accuracy in billing documentation
- Provided analytical solutions to complex billing issues
- Implemented custom reporting tool for early discrepancy detection
- Led cross-functional teams throughout the full billing cycle
- Boosted billing accuracy by 30% through meticulous analysis and enhancements.
- Revolutionized invoice processing, significantly increasing interdepartmental efficiency.
- Streamlined billing protocols, reducing errors and enhancing workflow efficiency.
- Optimized invoice system, slashing processing time by 20%, boosting department productivity.
- Facilitated team development in billing accuracy techniques, elevating overall performance.
PAYROLL/BILLING SPECIALIST
Premier Staffing Source
Lanham
02.2021 - 09.2021
- Managed payroll and billing operations, ensuring accuracy and timeliness.
- Revolutionized billing system, reducing errors by 30%.
- Streamlined payroll processes, boosting efficiency.
- Implemented problem-solving framework to expedite billing issue resolution.
- Initiated digital payroll system, cutting processing time by 40%
- Boosted client satisfaction by refining billing systems and enhancing payroll accuracy.
- Facilitated team integration by maintaining impeccable new hire records and streamlining onboarding.
- Assisted with the digital transformation in payroll processing, setting new standards for efficiency and productivity.
- Introduced proactive problem-solving in billing, significantly speeding up issue resolution.
- Prioritized a digital payroll overhaul, slashing processing times by 40%.
SENIOR COLLECTION SPECIALIST (Contract)
Ledgent Finance and Accounting
Baltimore
10.2019 - 02.2020
- Managed 150+ accounts with precision, reducing billing errors by 30%
- Implemented an innovative payment reminder system, decreasing late payments by 20%
- Collaborated enthusiastically with sales to expedite collections, enhancing customer relations
- Analyzed account trends analytically to identify high-risk accounts, reducing bad debt by 15%
- Boosted collection efforts, resulting in a 20% decrease in late payments.
- Innovated billing solutions, slashing error rates by 30% across 150+ accounts.
- Revolutionized account management, leading to a 30% cut in errors & 15% drop in bad debt.
- Pioneered a payment reminder system, cutting late payments by 20%, boosting client relations.
- Executed in-depth account analyses, pinpointing risk factors to mitigate financial losses.
- Forged strong ties with sales, speeding up collections and fostering a unified team approach.
BILLING SPECIALIST
Arcadia
Washington
02.2018 - 02.2019
- Managed customer communication for invoice generation and billing dispute resolution.
- Spearheaded a new email strategy, reducing billing inquiries by 30%.
- Maintained perfect accuracy in billing processes, fostering client trust.
- Undertook challenging billing disputes with enthusiasm, ensuring mutual satisfaction.
- Optimized billing process, decreasing inquiry volume through strategic communication.
- Assisted with a project to automate invoice tracking, reducing manual entry by 40% and enhancing accuracy.
- Revised billing codes for accuracy, ensuring error-free invoices and compliance with financial standards.
- Streamlined invoice reconciliation process, reducing errors by 15%.
- Eagerly embraced new financial regulations, ensuring 100% compliance.
- Drove a 25% decrease in customer complaints through meticulous billing audits and corrections.
REIMBURSEMENT SPECIALIST I
Maxim Healthcare Services
Columbia
09.2016 - 02.2018
- Managed account payments in adherence to financial policies.
- Performed account receivable functions with precision
- Prepared bills, invoices, and bank deposits meticulously
- Expedited invoice processing, reducing payment delays
- Introduced innovative financial tracking system for enhanced data accuracy.
- Improved client trust by ensuring 100% billing accuracy, fostering positive relationships.
- Mentored junior staff in financial policies, elevating team competency and performance.
- Developed an automated alert system for overdue payments, decreasing late payments by 20%.
- Streamlined billing processes, achieving 20% reduction in late payments.
- Launched a financial tracking system, boosting data accuracy.
PAYMENT SERVICES VERIFICATION SPECIALIST
Convera (formerly known as Western Union Business Solutions)
Washington
10.2008 - 11.2012
- Managed and verified foreign currency requests, ensuring accuracy and compliance
- Streamlined transaction verification process, enhancing system efficiency
- Implemented IBAN requirements and SWIFT codes, leveraging online resources
- Coordinated with Sales and Accounts Receivables teams for accurate payment processing
- Stayed updated on AML regulations, ensuring adherence to legal requirements
- Fostered teamwork across departments, boosting payment processing precision.
- Led team efforts to maintain high precision in payment processing.
- Optimized payment verification, reducing errors by 30% and increasing team efficiency.
- Bridged communication between Sales and Accounts, ensuring smooth payment flows.
Education
Bachelor of Arts - Washington
Howard University
Washington01.2007
Skills
- Managing Database
- Adept in Technology
- Enhancing Quality Insurance
- Impeccable Attention to Detail
- Billing and Invoicing
- Account Reconciliation
- Data Analysis
- Billing Analysis
- Cash Applications
- Quickbooks Enterprise
- Microsoft Office
- Stripe
- ADP Workforce
- Paylocity
- Microsoft PowerBI
- Salesforce
- Great Plains
- SAP
- Financial Reporting
- Strategic Negotiation
- Cross-Department Collaboration
- Credit Management
- AR Automation
Accomplishments
WHOʼS WHO, Howard University, 2007
Timeline
ACCOUNT AND BILLING MANAGER
District Legal Group, PLLC
05.2024 - Current
BILLING ANALYST (Contract)
BSI Group America
11.2023 - 01.2024
ACCOUNTS RECEIVABLE ANALYST
Kerecis LLC
08.2022 - 08.2023
BILLING SPECIALIST
Ironmark,USA
09.2021 - 08.2022
PAYROLL/BILLING SPECIALIST
Premier Staffing Source
02.2021 - 09.2021
SENIOR COLLECTION SPECIALIST (Contract)
Ledgent Finance and Accounting
10.2019 - 02.2020
BILLING SPECIALIST
Arcadia
02.2018 - 02.2019
REIMBURSEMENT SPECIALIST I
Maxim Healthcare Services
09.2016 - 02.2018
PAYMENT SERVICES VERIFICATION SPECIALIST
Convera (formerly known as Western Union Business Solutions)
10.2008 - 11.2012
Bachelor of Arts - Washington
Howard University