Keshaun Drumgoole
Baltimore
Summary
Adaptable professional with a versatile background in customer service and healthcare. Recognized for strong team collaboration and meticulous attention to detail. Ready to leverage skills in care planning and documentation to support operational excellence.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Front of House Employee
FLIK Hospitality
05.2023 - Current
- Provided exceptional customer service and support to enhance guest experiences.
- Facilitated communication between kitchen staff and guests to ensure accurate orders.
- Organized dining area setup, maintaining cleanliness and presentation standards consistently.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with team members to create a welcoming atmosphere for all guests.
Patient Care Coordinator
Podiatry Associates
03.2023 - 05.2023
- Coordinated patient appointments and managed scheduling for multiple providers.
- Communicated with patients regarding treatment plans and insurance coverage.
- Assisted in documenting patient information using electronic health record systems.
- Organized patient files and ensured accurate record-keeping practices.
Front Desk Receptionist
Advanced Orthopedic Associates
06.2021 - 03.2023
- Greeted patients warmly and checked them in for appointments.
- Assisted healthcare providers with administrative tasks and patient inquiries.
- Coordinated communication between patients and medical staff effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Caregiver
ComForCare
07.2020 - 06.2021
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate records of client health and care activities.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Ramp Agent
Airport Terminal Services Inc
02.2018 - 06.2020
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Ensured timely and accurate delivery of cargo to designated areas.
- Conducted safety checks on ground support equipment before operation.
- Monitored weather conditions to adapt operations as necessary.
- Followed safety procedures such as using reflective gear while working on the ramp.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD06-2020
Skills
- Customer service
- Order communication
- Team collaboration
- Care planning
- Electronic health records
- Customer relationship management
- Documentation management
- Attention to detail
Certification
CPR & First Aid
Timeline
Front of House Employee
FLIK Hospitality
05.2023 - Current
Patient Care Coordinator
Podiatry Associates
03.2023 - 05.2023
Front Desk Receptionist
Advanced Orthopedic Associates
06.2021 - 03.2023
Caregiver
ComForCare
07.2020 - 06.2021
Ramp Agent
Airport Terminal Services Inc
02.2018 - 06.2020
High School Diploma -
Edmondson Westside High School