Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVAE ALLEN

Temple Hills,MD

Summary

Experienced Server with proven communication, team planning, and management skills. Seeking a position as an administrative assistant to leverage organizational and customer service skills to support internal and external communication. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and adaptable professional with a strong commitment to continuous improvement. Demonstrates a proactive approach to learning and development, always seeking new opportunities for growth and skill enhancement. Open to exploring other career opportunities and training to broaden my knowledge and expertise. Committed to delivering exceptional results and contributing to the success of any organization. Looking forward to leveraging my skills and experience in new and challenging roles.

Overview

4
4
years of professional experience

Work History

Team Member

Call Your Mother Jewish Deli
04.2022 - Current
  • Successfully multitask while maintaining professional and courteous demeanor in fast-paced environments
  • Exceptional interpersonal and team-building skills with aptitude for building rapport with diverse range of customers, managers, and colleagues.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Server

Tortuga Bar & Grille
03.2022 - 06.2022
  • Delivered prompt, accurate service while simultaneously assisting bartenders
  • Maintained impeccably clean workstations by demonstrating strong attention to detail and a sense of urgency
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Server

AppleBee’s
12.2019 - 11.2021
  • Established menu knowledge, and confidently recommended dishes to increase average order sizes
  • Informally recognized as lead server, and led training for new Server staff
  • Customer service, including answering phones, greeting guests, and providing facility tours
  • Event planning and scheduling
  • Written and verbal communication
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Some College (No Degree) -

Prince Georges Community College
Largo, MD

Skills

  • Safety Understanding
  • Facility Cleaning
  • Computer Skills
  • Peer Relationships
  • Following Instructions
  • Continuous Development
  • Teamwork and Collaboration
  • Sales Expertise
  • Critical Thinking
  • Cash Register Operation
  • Reading Comprehension
  • Adaptive and Creative
  • Smoothie Making
  • Excellent Memory
  • Data Entry Software
  • Counter Restocking
  • Coffee Machinery
  • Team Player
  • Exceptional Customer Service
  • Safe Work Practices
  • Drink Consistency
  • Ability to Adapt
  • Menu Memorization
  • Active Learning
  • Hospitality Service Expertise
  • Hospitality and Accommodation
  • Safe Food Handling Procedures
  • Counter Cleaning and Sanitation
  • Customer Relations Skills

Timeline

Team Member

Call Your Mother Jewish Deli
04.2022 - Current

Server

Tortuga Bar & Grille
03.2022 - 06.2022

Server

AppleBee’s
12.2019 - 11.2021

Some College (No Degree) -

Prince Georges Community College

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KEVAE ALLEN