KEVAE ALLEN
Temple Hills
Summary
Experienced Server with proven communication, team planning, and management skills. Seeking a position as an administrative assistant to leverage organizational and customer service skills to support internal and external communication. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and adaptable professional with a strong commitment to continuous improvement. Demonstrates a proactive approach to learning and development, always seeking new opportunities for growth and skill enhancement. Open to exploring other career opportunities and training to broaden my knowledge and expertise. Committed to delivering exceptional results and contributing to the success of any organization. Looking forward to leveraging my skills and experience in new and challenging roles.
Diligent USPS City Carrier with solid background in mail delivery and customer service. Successfully ensured timely and accurate delivery of mail, demonstrating reliability and efficiency in all duties. Proven ability to navigate delivery routes and maintain positive customer interactions.
Overview
5
5
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
01.2025 - 05.2025
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Delivered packages and mail to business and people in local area.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
- Provided change of address cards and other postal forms when needed.
- Placed packages and letters in mailboxes.
- Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
Delivery Driver
DoorDash
08.2023 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Improved delivery accuracy by diligently checking orders before departure.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Amazon Delivery Service Partner
Amazon
10.2024 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
Team Member
Call Your Mother Jewish Deli
04.2022 - 03.2024
- Successfully multitask while maintaining professional and courteous demeanor in fast-paced environments
- Exceptional interpersonal and team-building skills with aptitude for building rapport with diverse range of customers, managers, and colleagues.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Server
Tortuga Bar & Grille
03.2022 - 06.2022
- Delivered prompt, accurate service while simultaneously assisting bartenders
- Maintained impeccably clean workstations by demonstrating strong attention to detail and a sense of urgency
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Server
AppleBee’s
12.2019 - 11.2021
- Established menu knowledge, and confidently recommended dishes to increase average order sizes
- Informally recognized as lead server, and led training for new Server staff
- Customer service, including answering phones, greeting guests, and providing facility tours
- Event planning and scheduling
- Written and verbal communication
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Education
Some College (No Degree) -
Prince Georges Community College
Skills
- Safety Understanding
- Facility Cleaning
- Computer Skills
- Peer Relationships
- Following Instructions
- Continuous Development
- Teamwork and Collaboration
- Sales Expertise
- Critical Thinking
- Cash Register Operation
- Reading Comprehension
- Adaptive and Creative
- Smoothie Making
- Excellent Memory
- Data Entry Software
- Safe driving
- Package handling
- Signature collection
- Efficient delivery
- Proper lifting techniques
- Parcel tracking
- Reliability and punctuality
- Load planning
- Adherence to deadlines
- Handheld scanner operation
Timeline
City Carrier
United States Postal Service, USPS
01.2025 - 05.2025
Amazon Delivery Service Partner
Amazon
10.2024 - 10.2024
Delivery Driver
DoorDash
08.2023 - 01.2025
Team Member
Call Your Mother Jewish Deli
04.2022 - 03.2024
Server
Tortuga Bar & Grille
03.2022 - 06.2022
Server
AppleBee’s
12.2019 - 11.2021
Some College (No Degree) -
Prince Georges Community College
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