KEVIN DICKENS
Odenton,MARYLAND
Summary
Retired professional with 32 years of military and civilian experience in electrical management, training, installation, maintenance, and troubleshooting. Proven expertise in ensuring compliance with National Electrical Code and OSHA standards. Strong analytical skills for solving complex problems in high-pressure environments. Effective communicator with a track record of conveying critical information clearly and efficiently.
Overview
37
37
years of professional experience
Work History
Technical Skills Training Instructor
Washington Metropolitan Area Transit Authority
07.2019 - Current
- Designed, developed, and implemented comprehensive Technical Skills Training Programs for entry-level apprentices and advanced maintenance personnel, enhancing workforce capability across mechanical and electrical disciplines
- Delivered classroom and hands-on instruction for mechanical, electrical, and supervisory-level employees, ensuring practical knowledge and real-world application
- Utilized technical data, precision tools, test instrumentation, and special equipment to effectively demonstrate proper maintenance techniques and procedures
- Maintained and updated training courses, lesson plans, visual aids, and mock-up simulators, ensuring training content remained current with industry standards and system upgrades
- Evaluated student performance through testing, observation, and hands-on assessments to certify qualification for specific equipment operation and assigned duties
- Maintained accurate training records and student academic progress using the Enterprise Learning Management (ELM) database system
- Recommended additions or deletions to the training curriculum based on performance trends, operational needs, and feedback from supervisors and trainees
- Ensured optimal classroom setup and availability of training resources to support diverse training groups and technical subjects
- Employed a wide range of instructional techniques including lectures, demonstrations, scenario-based exercises, and group participation to maximize student engagement and retention
- Authored and delivered comprehensive oral and written reports on training effectiveness, student progress, and program improvements to senior leadership
- Trained and mentored 100 new personnel hired to fulfill various roles.
Electrical Systems Superintendent
Air Force National Guard
07.1988 - 08.2021
- Oversaw and led operations for the Electrical and Power Production Sections within the 175th Civil Engineer Squadron, ensuring mission-ready capabilities across all infrastructure systems
- Directed the execution of critical facility support and power generation tasks in garrison and contingency environments, aligning with Air Force operational objectives
- Managed squadron-wide asset accountability and compliance using the Management Internal Control Toolset (MICT), ensuring adherence to Air Force standards and inspection readiness
- Tracked individual and team training progression using the Air Force Training Record (AFTR) system, optimizing qualification timelines and maximizing mission readiness
- Utilized Integrated Engineering Management System (IEMS) to monitor and ensure timely completion of all facility maintenance and work order tasks
- Developed and led training plans aligned with Status of Resources and Training System (SORTS) requirements, ensuring deployment readiness for all squadron personnel
- Coordinated and maintained operational readiness metrics for SORTS reporting, enabling accurate resource availability assessments at the Wing and MAJCOM levels
- Mentored and supervised a team of skilled Airmen and NCOs, enhancing technical proficiency, leadership development, and morale across the Electrical and Power Production flights
- Collaborated with Wing leadership and external agencies to synchronize engineering support efforts for exercises, contingency operations, and real-world deployments
High Voltage Test Technician- AA Mechanic
Washington Metropolitan Area Transit Authority
06.2013 - 07.2019
- Inspected, maintained, and performed diagnostic analysis on all components of electrical traction substations and tie breaker facilities, ensuring operational integrity and safety
- Applied expert knowledge in troubleshooting traction power and facility distribution systems, including associated equipment, electronics, and relay controls
- Responded to emergency service calls involving electrical traction systems and Uninterrupted Power Systems (UPS), diagnosing and resolving faults to restore critical operations
- Operated standard electrical and electronic test equipment to conduct performance assessments and ensure equipment met operational standards
- Interpreted complex electrical blueprints and electronic schematic diagrams to troubleshoot high-voltage systems and resolve system outages or failures
- Executed routine and scheduled maintenance of high-voltage electrical systems by adhering to Periodic Maintenance Procedural Manuals and detailed written instructions
- Prepared and submitted all required documentation, including incident reports, maintenance/inspection reports, and daily activity logs, maintaining compliance and transparency
- Maintained constant communication with the Rail Operation Control Center (ROCC)/Maintenance Operations Center (MOC) to coordinate system maintenance and mitigate operational disruptions
- Built and maintained professional working relationships with internal Metro personnel and external representatives, ensuring clear communication and efficient problem resolution
Fios Service Technician
Verizon Communications
09.2005 - 12.2011
- Installed, repaired, and maintained telecom services, CATV systems, and related communication equipment across fiber optic networks for residential and commercial customers
- Configured, installed, and monitored local area networks (LANs) and wide area networks (WANs), ensuring optimal performance of both hardware and software components
- Performed precision splicing of single-mode and multi-mode fiber optic cables, supporting reliable high-speed data transmission
- Responded to service calls to diagnose and repair outages, restoring customer connectivity and minimizing service disruptions
- Delivered professional on-site and phone support to customers, addressing both technical troubleshooting and service inquiries, including upselling service solutions when applicable
Education
Electrical Systems Journeyman School - ELECTRICAL THEORY
Sheppard AFB
Wichita Falls, TX12.1988
NCO Leadership Course -
Air Force Train the Trainer Course for NCO’s - undefined
203rd RHS Sq.
Va. Beach, VAAir Force NCO Academy Course - undefined
SOHO Broadband Certification Course - undefined
Comp TIA
Information Technology Series Certification - Network +, A+, MCP, and Security
Air Force Senior Master Sergeant NCO Academy Course - undefined
Air Force Chief Master Sergeant Enlisted Leadership Symposium Course - undefined
AAS Degree - Electrical and Mechanical Technology
Community College of the AF
01.2004
Education Major - Technology
Norfolk State University
Norfolk, VA01.1996
Skills
- Facilitation techniques
- Interactive learning
- Training delivery
- Cross-cultural communication
Accomplishments
2013 Air Force Senior NCO of the Year for the 175th Squadron
Awards
175th Squadron Senior NCO of the Year 2013
Timeline
Technical Skills Training Instructor
Washington Metropolitan Area Transit Authority
07.2019 - Current
High Voltage Test Technician- AA Mechanic
Washington Metropolitan Area Transit Authority
06.2013 - 07.2019
Fios Service Technician
Verizon Communications
09.2005 - 12.2011
Electrical Systems Superintendent
Air Force National Guard
07.1988 - 08.2021
Air Force Train the Trainer Course for NCO’s - undefined
203rd RHS Sq.
Air Force NCO Academy Course - undefined
SOHO Broadband Certification Course - undefined
Comp TIA
Information Technology Series Certification - Network +, A+, MCP, and Security
Air Force Senior Master Sergeant NCO Academy Course - undefined
Air Force Chief Master Sergeant Enlisted Leadership Symposium Course - undefined
AAS Degree - Electrical and Mechanical Technology
Community College of the AF
Education Major - Technology
Norfolk State University
Electrical Systems Journeyman School - ELECTRICAL THEORY
Sheppard AFB
NCO Leadership Course -
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