Kevin Henriquez
New Carrollton
Summary
Bilingual Marketing Sales Professional
I’m a dedicated marketing and sales professional with a passion for helping businesses grow and creating meaningful customer experiences. With hands-on experience in customer service, social media management, and team leadership, I know how to connect with people and deliver results. Being bilingual in English and Spanish allows me to engage with diverse communities and build strong relationships. I’m always eager to take on new challenges, solve problems, and contribute to a team’s success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Marketing Consultant
Grady Management
02.2023 - 10.2023
- Boosted sales revenue through the implementation of innovative promotional strategies and events including administrating the social media team.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
Customer Service Cashier
Plnt Burger Co
03.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Northwestern Highschool
Hyattsville, MD05-2021
Associate in Engineering Technology - Cyber Security
Prince George's Community College
Upper Marlboro, MD05-2026
Skills
- Bilingual (English & Spanish)
- Sales and Marketing Knowledge
- Problem Solving and Critical Thinking
- Strong Work Ethic & Time Management
- Exceptional customer service
- Adaptability & quick learner
- Leadership & Team Collaboration
- Proficient with Microsoft: Word, Outlook, Excel, and Powerpoint
- Proficient in Google Suite
Timeline
Marketing Consultant
Grady Management
02.2023 - 10.2023
Shift Leader
Walgreens
07.2022 - Current
Customer Service Cashier
Plnt Burger Co
03.2021 - 06.2022
Northwestern Highschool
Associate in Engineering Technology - Cyber Security
Prince George's Community College
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