Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Page

FINKSBURG

Summary

Dynamic IT Manager with a proven track record at The Word Among Us, Inc., driving operational improvements and cost savings through innovative IT solutions. Expertise in cybersecurity and project planning, coupled with strong problem-solving skills, led to enhanced system performance and user satisfaction, while ensuring compliance with industry standards.

Overview

31
31
years of professional experience

Work History

IT Manager

The Word Among Us, Inc.
02.2020 - Current
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Oversaw IT department operations and training.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Guided organizational technology strategy and roadmaps.
  • Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
  • Managed life cycle replacement of hardware and software.
  • Coordinated secure system access of users to various department systems and platforms.

President

KCP Consulting
02.2018 - 02.2020
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
  • Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Evaluated emerging trends in technology, recommending strategic investments to maintain a competitive edge within the industry.

VCIO/Senior Project Manager

Dataprise Inc.
09.2012 - 02.2018
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities. (Excellence in Service award Winner 2016 and 2017)
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
  • Promoted a culture of innovation within the IT department which resulted in multiple patent filings and industry awards.
  • Acting Director of Technology for Novavax during internal staff turnover, manging 20 internal IT Staffers and consultants during transition.

Senior IT Consultant

NextStep Technology Advisors
06.1994 - 09.2012
  • Managed day-to-day operations of internal staff.
  • Managed sales including writing custom proposals, delivery and final sign-offs.
  • Managed IT for over 40 different clients, ranging from 5 person single site to 300 person multi state clients
  • Managed IT projects from inception to completion, ensuring timely delivery and results.
  • Coached junior team members on various technologies, contributing to their professional growth as well as enhancing overall team capacity.
  • Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
  • Negotiated favorable contracts with vendors for hardware, software, and services procurement, resulting in significant cost savings without compromising quality standards.

Education

MCSE - IT Infrastructure

Berks Tech
Reading, PA

Citrix Certified Network Architect - Citrix Infrastructure

Citrix University
Washington, DC

ITIL Certified -

Dataprise
Online

Skills

  • IT asset management

  • Network administration

  • Technical troubleshooting

  • IT procurement

  • IT compliance

  • IT infrastructure

  • Cybersecurity best practices

  • Disaster recovery

  • Business analysis

  • Information security

  • ITIL framework

  • Cybersecurity management

  • Virtualization

  • IT risk management

  • Mobile technologies

  • Risk mitigation planning

  • Technical leadership

  • Problem-solving

  • IT service management

  • Analytical thinking

  • Project planning

  • Department management

  • Budget administration

  • Time management

  • Problem-solving abilities

  • Adaptability and flexibility

  • Self motivation

  • Business process improvement

Timeline

IT Manager

The Word Among Us, Inc.
02.2020 - Current

President

KCP Consulting
02.2018 - 02.2020

VCIO/Senior Project Manager

Dataprise Inc.
09.2012 - 02.2018

Senior IT Consultant

NextStep Technology Advisors
06.1994 - 09.2012

MCSE - IT Infrastructure

Berks Tech

Citrix Certified Network Architect - Citrix Infrastructure

Citrix University

ITIL Certified -

Dataprise

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