Kevin Pate
Upper Marlboro
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, security procedures and communication.
Overview
14
14
years of professional experience
Work History
Lead Concierge
Compass Concierge
03.2023 - 03.2024
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Trained staff in delivering top-quality Concierge services in alignment with hotel reputation and mission statement.
- Streamlined the concierge process for improved efficiency, resulting in increased guest and resident satisfaction ratings.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
Lead Concierge
Capitol Concierge
01.2021 - 01.2023
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing residents needs or concerns promptly.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Evaluated residents feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
- Trained staff in delivering top-quality hotel services in alignment with Company's reputation and mission statement.
Supervisor of Operations /Lead Security Officer
Allied Universal Security Services
12.2018 - 01.2021
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assistant Director of Security
Acension Health System / Providence Hospital
08.2010 - 01.2018
- Reduced incident response time by streamlining communication channels between team members.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Responded swiftly to security incidents and effectively resolved security issues.
- Increased staff performance by providing regular training sessions and skill development workshops.
- Collaborated with local law enforcement agencies to ensure a safe and secure environment for all personnel.
- Managed access control systems, ensuring only authorized individuals could enter restricted areas.
- Coordinated emergency response efforts during crisis situations, prioritizing safety and maintaining order.
- Developed comprehensive incident reports, providing detailed information to management for further action.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC03.2025
Skills
- Exceptional communication
- Property Management
- Vendor negotiation
- Problem-Solving
- Customer Service
- Multitasking Abilities
- Quality Assurance
- Team Supervision
- Telephone Etiquette
- Safety Procedures
- Management interaction
- Conflict Resolution
Timeline
Lead Concierge
Compass Concierge
03.2023 - 03.2024
Lead Concierge
Capitol Concierge
01.2021 - 01.2023
Supervisor of Operations /Lead Security Officer
Allied Universal Security Services
12.2018 - 01.2021
Assistant Director of Security
Acension Health System / Providence Hospital
08.2010 - 01.2018
Bachelor of Science - Criminal Justice
Strayer University
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