Kevin Sampson
Germantown
Summary
Dynamic leader with a proven track record at Great American Restaurants, excelling in team management and training. Expert in fostering staff development and implementing strategic planning, resulting in enhanced performance and employee retention. Skilled in motivational leadership and coaching, driving team success through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
Head Coach
Great American Restaurants
08.2024 - Current
- Developed server skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices to increase competitive attitude and skills.
- Maintained strong relationships with servers, management, and other departments for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
Server
Fratelli’s Italian &Seafood
06.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Serving Trainer
Burtons Grill
02.2022 - 06.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Sat in during interviews to better understand management standards.
Server
Founding Farmers
05.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Teds Bulletin
09.2018 - 05.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Store Trainer
Silver Diner
07.2017 - 09.2018
- Evaluated employee performance through regular assessments, providing constructive feedback and targeted recommendations for improvement.
- Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
- Promoted effective communication skills with dedicated training modules focused on active listening, empathy, and clear verbal expression techniques.
- Optimized employee retention rates by establishing a supportive learning environment that encouraged growth, development, and achievement of personal goals.
- Encouraged employee accountability through a structured reward system that recognized top performers and incentivized ongoing improvement efforts.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
Education
Bachelor Of Science - Biochemistry
Montgomery College
Rockville, MDSkills
- Team management
- Training and coaching
- Recruiting
- Motivational leadership style
- Team bonding
- Strategic planning
Timeline
Head Coach
Great American Restaurants
08.2024 - Current
Server
Fratelli’s Italian &Seafood
06.2023 - 08.2024
Server
Founding Farmers
05.2022 - 11.2022
Serving Trainer
Burtons Grill
02.2022 - 06.2023
Lead Bartender
Teds Bulletin
09.2018 - 05.2022
Store Trainer
Silver Diner
07.2017 - 09.2018
Bachelor Of Science - Biochemistry
Montgomery College
Similar Profiles
Chris "Maui" JonesChris "Maui" Jones
Food Runner, Server in Training at Great American RestaurantsFood Runner, Server in Training at Great American Restaurants
Melika AhvazMelika Ahvaz
Host/Server at Great American Restaurants, Sweetwater TavernHost/Server at Great American Restaurants, Sweetwater Tavern
Megan TravisMegan Travis
Server at Great American RestaurantsServer at Great American Restaurants