Kevin Williams
Edgewood
Summary
Experienced with Apple product knowledge and customer support Utilizes excellent communication skills to provide effective solutions and enhance customer satisfaction.Track record of building strong customer relationships and adapting to evolving technology trends.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Assistant Material Handler /Heavy Machinery Operator
A/c Power
Baltimore
02.2025 - 11.2025
- Operated forklifts to transport materials throughout warehouse.
- Collaborated with team members to optimize workflow processes.
- Conducted regular inspections of equipment to ensure maintenance and functionality.
- Read production orders, work orders , shipping orders and requisitions to determine items to moved , gathered or distributed.
- Provide excellent customer service , resolving issues swiftly and maintaining positive relationships.
Entry level Helpdesk intern
Army Testing and Evaluation
Aberdeen
10.2024 - 01.2025
- Understand the basic principles of installing software , security updates , vendor patches , IA vulnerabilities , and related concepts.
- Provided exceptional customer service by promptly addressing problems reported by end - users for device installation , troubleshooting and scheduling vendors repairs.
- Maintained positive working relationship with fellow staff and management.
Lead High Reach Operator
Kohls Warehouse
Edgewood
09.2022 - 09.2024
- Operated high reach forklifts to retrieve products from elevated storage locations.
- Help train new employees in safe practices and warehouse procedures.
- Manage warehouse operations and verify proper shipment procedures.
- Exceed performance targets by demonstrating efficient problem - solving skills , attention to detail , and effective time management.
- Use handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Associate
Wegmans
Abingdon
01.2016 - 09.2022
- Managed cash register transactions and processed payments efficiently.
- Assisted customers with product inquiries and service requests.
- Performed additional duties as assigned by management team.
Assistant Material Handler Intern
AC power
Baltimore
05.2018 - 08.2018
- Organized inventory to ensure easy access to materials and supplies.
- Maintained cleanliness and organization of the work area for safety compliance.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Operated forklifts to move materials across the warehouse efficiently.
Education
High School Diploma -
Edgewood High School
Edgewood, MD06-2020
Some College (No Degree) - Introduction To CyberSecurity
Harford Community College
Bel Air, MDSkills
- Excellent Customer Service
- Problem Solving
- Adaptability and Flexibility
- Phone etiquette
- Hardware Repair
- Troubleshooting
Certification
CompTia Security+Certification
Timeline
Assistant Material Handler /Heavy Machinery Operator
A/c Power
02.2025 - 11.2025
Entry level Helpdesk intern
Army Testing and Evaluation
10.2024 - 01.2025
Lead High Reach Operator
Kohls Warehouse
09.2022 - 09.2024
Assistant Material Handler Intern
AC power
05.2018 - 08.2018
Customer Service Associate
Wegmans
01.2016 - 09.2022
High School Diploma -
Edgewood High School
Some College (No Degree) - Introduction To CyberSecurity
Harford Community College