Kevin Wilfredo Turcios Villatoro
Silver Spring
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Chef Geoff's. Proven ability to enhance guest experiences through effective multitasking and team collaboration. Adept in beverage preparation and maintaining quality control, ensuring a welcoming atmosphere that fosters repeat business.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Busboy /Food Runner
Chef Geoff's
09.2018 - 02.2020
- Assisted servers by clearing tables and resetting for new guests.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Supported kitchen staff by transporting dishes and utensils as needed.
- Collaborated with team members to enhance overall dining experience for patrons.
Server
Cactus Cantina
03.2020 - 06.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining a fast-paced workflow.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu items, service techniques, and company policies.
Server /Cocktail Bartender
Chef Geoff's
08.2021 - 07.2025
- Provide bar service, including preparing drinks and ensuring all bar areas are stocked and organized.
- Engage with guests, providing excellent customer service and ensuring a welcoming atmosphere.
- Manage inventory, including labeling, restocking, and coordinating with management for reorders.
Education
Wheaton High School
12401 Dalewood Dr Silver Spring, MD 2090606-2018
Skills
- Strong work ethic
- Exceptional customer service
- Performance improvement
- Guest relations management
- Task prioritization
- Multitasking and organization
- Team member support
- Positive guest interactions
- Menu item recommendation
- Team player
- Guest engagement
- Team collaboration
- Food running
- Supply restocking
- Quality control
- Beverage preparation
- Adaptable and flexible
- Multitasking Abilities
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of New Cocktails for Seasonal Drinks Menu
- Improved team productivity with morale-boosting incentives.
- Won "Holyday Gift Cards" Award for the most gifts card sold between all three Restaurants CG Company.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server /Cocktail Bartender
Chef Geoff's
08.2021 - 07.2025
Server
Cactus Cantina
03.2020 - 06.2021
Busboy /Food Runner
Chef Geoff's
09.2018 - 02.2020
Wheaton High School
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