Khadeja Brothers
Joppa
Summary
Dedicated Assistant Property Manager with experience in delivering exceptional customer service and managing day-to-day operations in residential communities. Skilled in handling resident relations, coordinating lease renewals, and managing delinquency collections. Known for creating a positive living environment while effectively supporting property management teams to achieve occupancy and financial goals.
Overview
9
9
years of professional experience
Work History
Assistant Real Estate Manager
Aion Management
01.2024 - Current
- Managed tenant relations for improved satisfaction and retention, addressing concerns promptly and efficiently.
- Collaborated with eWrit to handle any eviction proceedings or disputes between tenants and landlords professionally and fairly.
- Increased property occupancy rates by implementing effective marketing strategies and conducting thorough tenant screenings.
- Reduced delinquency rates by establishing clear communication channels between tenants and management regarding rent payment expectations, deadlines, and consequences of nonpayment.
- Coordinated with maintenance teams to ensure timely repairs and regular upkeep of properties, maintaining high standards for tenants.
Assistant Community Manager
Greystar Property Management
08.2023 - 01.2024
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Implemented property management systems to support community and expertly handle diverse needs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Assistant Property Manager
Blue Ocean
11.2021 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Set goals daily, weekly and daily goals for the sales team
- Assist With Social Media Management
Assistant Property Manager
Lincoln Management
05.2018 - 11.2021
- Assists in acquisition, takeover, or disposition of assets into or out of the portfolio
- Collect delinquency and conduct court filings
- Set daily goals for the sales team
- Assure tour route, marketing path and vacant apartments and models are ready to show
- Conducts leasing tours including greeting prospects, building rapport with prospects, and determining prospects needs with the goal of obtaining lease agreement
Portfolio Operations Specialist
Continental Realty Corporation
01.2017 - 05.2018
- Step into an open position for a limited time to assist the community
- At the request or direction of the Regional Property Manager, assessed with market conditions by shopping competitors and completing market surveys
- Resource for training and on-boarding new team members into a community
- Assists in acquisition, takeover, or disposition of assets into or out of the portfolio
- Ensures office standards are met
- Assure tour route, marketing path and vacant apartments and models are ready to show
- Conducts leasing tours including greeting prospects, building rapport with prospects, and determining prospects needs with the goal of obtaining Lease agreement
Sales Manager
Village Green
05.2015 - 01.2017
- Responsible for marketing and leasing of 117 and 132 “C” apartment community
- Utilized advertising strategies to assure property occupancy
- Maintained an occupancy of 99% at both properties
- Mentoring new employees on Village Green Policies & new hire training
- Handled and managed time cards
Education
Associate of Arts -
Community College Baltimore
Skills
- Excellent Organizational Skills Strong Customer Relations Skills
- Staff Management
- Microsoft Office, Outlook Windows 8, Open Office, Excel, PowerPoint, Teams
- Yardi and MRI Property Management Software
- Max Leases, Lease Hawk, Sales Force
- Social Media Management
- Application Process Proficiency
- Renewals Management
- Leasing and Sales
- Administrative Support
- Rent collection
Accomplishments
2020 Top Sales Closer Award
2018 Top Sales Closer Award
2017 Regional Customer Service Award
2016 Regional Best Of The Best Sales Award
Additional Information
- 53 Families Foundation
- Lupus Alliance Foundation
Timeline
Assistant Real Estate Manager
Aion Management
01.2024 - Current
Assistant Community Manager
Greystar Property Management
08.2023 - 01.2024
Assistant Property Manager
Blue Ocean
11.2021 - 08.2023
Assistant Property Manager
Lincoln Management
05.2018 - 11.2021
Portfolio Operations Specialist
Continental Realty Corporation
01.2017 - 05.2018
Sales Manager
Village Green
05.2015 - 01.2017
Associate of Arts -
Community College Baltimore
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