Khadija Bolden
Brandywine
Summary
Dynamic, people-first retail leader with over 15 years of experience in multi-unit operations and developing high-performing store leaders in complex, high-volume environments. Currently serving as a District Manager, focusing on leadership development, operational excellence, and consistent execution of brand standards across multiple locations. Expertise in training and development is demonstrated through successful onboarding processes, facilitation of district and regional training sessions, and coaching leaders to enhance performance while building robust succession pipelines for future leadership roles. Thrives in cultures that prioritize strong values, clear expectations, and continuous learning, with a deep commitment to cultivating leaders who achieve results through effective people management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Manager
Starbucks
04.2024 - Current
- Lead 9 locations, driving performance across customer connection, operational standards, partner engagement, and financial results.
- Execute structured leadership routines including store walks, SEA assessments, and Coffeehouse Walks to elevate consistency and readiness.
- Coach and develop store managers through goal-setting, real-time feedback, and follow-up action planning.
- Partner with HR, Operations, and cross-functional leaders to address staffing, compliance, and performance challenges.
- Strengthen audit readiness, food safety standards, and brand execution in high-volume environments.
District Manager
Staples
01.2021 - 04.2024
- Provided leadership to 15 General Managers across a multi-state district, improving sales performance, customer experience, and operational execution.
- Ensured consistent execution of corporate initiatives across sales, merchandising, marketing, operations, HR, and expense control.
- Developed leaders through coaching, performance evaluations, and succession planning to strengthen bench strength.
- Conducted in-person and virtual store walks, audits, and business reviews to assess store health and KPI trends.
- Collaborated with cross-functional teams to successfully launch new products, promotions, and enterprise initiatives.
General Manager
Staples
12.2015 - 01.2021
- Led a store team of 25 associates and 4 supervisors, overseeing hiring, training, payroll, customer experience, and financial performance.
- Ranked in the top 25% nationally (2018–2020) out of 1,200 stores for comp sales and key performance metrics.
- Selected as District Captain, leading weekly capability calls for Print & Marketing leaders.
- Awarded President’s Club (2018, 2020); achieved #1 in region (2018) for Print & Marketing comp sales (30% YoY growth).
District Operations Trainer (Traveling)
Walgreens
02.2011 - 08.2015
- Trained 40 store managers and pharmacists across the Eastern Region through in-person sessions and webinars.
- Designed and delivered training programs for Senior Beauty Advisors and Photo Specialists.
- Led onboarding and orientation programs for new hires.
Regional Category Specialist | Photo Trainer | General Manager | Assistant Manager
CVS Pharmacy
02.2000 - 01.2011
- Drove +7.2% sales growth year over year; increased front-store contribution to 15% of total sales.
- Implemented employee sales contests resulting in a 15% increase in photo certifications.
- Reduced shrink from -5.2% to -2.1% within one year.
- Improved equipment uptime 15% through vendor partnership and proactive maintenance routines.
- Promoted four times in 11 years; developed and launched a Diversity Awareness Program.
Education
Associate of Science - Business Management
Prince George’s Community College
Skills
- Multi-Unit Retail Operations District Leadership
- Talent Development & Succession Planning
- Training & Facilitation Performance Management
- Operational Excellence Store Audits & Walks
- Financial & KPI Management
- Change Leadership Cross-Functional Collaboration
- Salesforce Kronos Microsoft Office
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Certification
- Harvard ManageMentor (2021)
- GROW Coaching & Development Certification
- National Pharmacy Technician Certification
- Pinnacle Certification
Timeline
District Manager
Starbucks
04.2024 - Current
District Manager
Staples
01.2021 - 04.2024
General Manager
Staples
12.2015 - 01.2021
District Operations Trainer (Traveling)
Walgreens
02.2011 - 08.2015
Regional Category Specialist | Photo Trainer | General Manager | Assistant Manager
CVS Pharmacy
02.2000 - 01.2011
Associate of Science - Business Management
Prince George’s Community College