Khadijah Dabo
Silver Spring
Summary
Hardworking Patient Representative Coordinator that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients. Meticulous in completing assignments and always ready to help team members.
Overview
2
2
years of professional experience
Work History
Clinic Assistant
SIMEDHealth
08.2023 - 07.2024
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
Acting Lead Patient Representative Coordinator
Sanitas Medical Center
02.2022 - 07.2023
- Acted as the primary point of contact for patients, addressing their concerns, questions, and complaints in a professional and empathetic manner.
- Collaborated with other departments to streamline patient processes and enhance the overall patient experience.
- Conducted patient satisfaction surveys and utilized feedback to identify areas for improvement.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated communication between patients, healthcare providers, and administrative staff to ensure smooth operations and excellent patient care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Supervised a team of patient representatives, providing guidance and support to ensure effective handling of patient concerns, complaints, and inquiries.
Education
Bachelor of Arts - Biology
University of Florida
Gainesville, FLHigh School Diploma -
Fort Lauderdale High
Fort Lauderdale, FL06.2018
Skills
- Benefits Explanations
- Conflict Resolution
- Performance Monitoring
- Coordinate Referrals
- eClinicalWorks
- HIPAA Regulations
- Insurance Authorizations
- Interpreting Physician Orders
Timeline
Clinic Assistant
SIMEDHealth
08.2023 - 07.2024
Acting Lead Patient Representative Coordinator
Sanitas Medical Center
02.2022 - 07.2023
Bachelor of Arts - Biology
University of Florida
High School Diploma -
Fort Lauderdale High
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