Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khalifa Jawara

Owings Mills

Summary

Dynamic Service Technician with a proven track record at Verizon, excelling in installation and repair of network hardware. Demonstrated attention to detail and exceptional troubleshooting skills, achieving high customer satisfaction rates while minimizing service call-backs. Adept at maintaining optimal network performance through preventive maintenance and effective communication with clients.

Overview

6
6
years of professional experience

Work History

Service Technician

Verizon
02.2021 - 11.2024
  • Installing and configuring network hardware which includes routers, switches, firewalls and other network equipments.
  • Setting up internet connections, establishing and maintain internet access for customers in both residential and commercial settings.
  • Installing fiber optics cables in various setting including underground, aerial and within buildings.
  • Maintaining existing fiber optics networks, repairing damaged cables, and ensuring optimal performance
  • troubleshooting network issues and providing cost effective solutions
  • communicating with clients to explain work being done and address any concerns
  • Maintaining accurate records of installations, repairs, and testing results.
  • Understanding and adhering to safety protocols within the workplace.

Cable Installation Technician

Dish Network Corp
07.2018 - 02.2021
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.

Education

Associate of Science - Computational Science

Wake Technical Community College
Raleigh, NC
09-2017

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Troubleshooting skills
  • Hand tool expertise

Timeline

Service Technician

Verizon
02.2021 - 11.2024

Cable Installation Technician

Dish Network Corp
07.2018 - 02.2021

Associate of Science - Computational Science

Wake Technical Community College

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Khalifa Jawara