Khamia White
Damascus
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Cary Health
Washington
01.2020 - Current
- Supervised daily pharmacy operations and staff activities at Cary Health.
- Managed inventory levels and organized medication storage efficiently.
- Trained new pharmacy technicians on protocols and procedures.
- Assisted pharmacists in preparing medications for patient prescriptions.
- Ensured compliance with pharmacy regulations and safety standards.
- Reviewed prescription orders for accuracy and completeness regularly.
- Implemented process improvements to enhance workflow efficiency in the pharmacy.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Established and updated patient profiles, medications and insurance details.
- Ensured that all medications were stored properly, following safety protocols.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Monitored staff productivity levels and provided guidance when needed.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Assisted in the development and implementation of pharmacy services.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Led a team of pharmacy technicians, providing training and supervision.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Managed inventory levels, ensuring adequate stock of medication and supplies.
FIELD COLLEAUGE TRAINER
CVS/PHARMACY
Damascus
01.2013 - 11.2022
- Teach and deliver selected courses to build colleague knowledge, skills and abilities.
- Manages classroom environment independently.
- Uses evaluation tools to measure training effectiveness.
- Excellent oral communication and presentation skills. Have taught classes of 4 to 23 people at a time.
- Coaches and develops on-the-job coaches for select training programs.
- Proven high level effective communication throughout all levels of the organization.
- Completes class related tasks such as certification.
- Creates specialized class schedules based on the learners and the needs of the business.
- Supports and coordinates training outside of the classroom.
- Supports and monitors other training mechanisms. (Web based training)
- Uses computer and computer systems (learnet) to setup and monitor training.
- Proctor the Maryland Board of Pharmacy Exam for pharmacy technicians.
- Knowledgeable on processing I9 forms for HR.
PHARMACY LEAD TECHNICIAN
CVS/PHARMACY
Damascus
01.2006 - 01.2013
- Workstation assignment board. Filled in the work station assignment board on a daily basis based on the day of the week, number of technicians available and the skill level of each technician. This helped to ensure that each task was assigned and completed on a daily basis as well as the workstations being covered.
- Schedule writing. Wrote the schedule for up to 17 technicians at a time for a 2 week time frame each month. I kept track of who was part time and who was full time along with paying attention to busy times, peak times and holidays.
PHARMACY TECHNICIAN
CVS/PHARMACY
Damascus
01.2003 - 01.2006
- Pick up workstation. Utilized the register to help assist customers with picking up their prescriptions. I had to be familiar with insurance company's and basic understanding of insurance rejections and co- pays. Great customer service skills.
- Production workstation. Had to use the computer system to match prescription labels with prescription drugs using the NDC numbers to ensure accuracy. Was able to multi task by filling prescriptions while answering the phones and directing all calls.
- Drop off workstation. Had to use the computer system to interpret prescriptions from the doctor for the patients with knowledge of SIG codes and Insurance codes. Each of the 3 workstations required positive interaction with customers both in person and on the phone.
- Inventory. As the inventory specialist was in charge of accurate counting of the drugs (cycle counts) and accurate order from both our warehouse and our outside vendor distributors. Had on target knowledge of our customers needs, to help ensure in stock status for their medications.
Education
College prep -
HOWARD UNIVERSITY
HIGH SCHOOL DIPLOMA -
CHURCHILL HIGH SCHOOL
Skills
- Word
- Drug order put-away
- Communication skills
- Customer Service
- Outpatient
- Maintaining an organized workspace
- Microsoft Excel
- Insurance prior authorization
- Customer communication
- Inventory
- Health insurance authorizations
- Billing
- Health insurance claim processing
- McKesson
- Pharmacy
- Organizational skills
- Medical Terminology
- Phone etiquette
- Microsoft Outlook
- Medicare
- Time management
- Microsoft Word
- Data entry
- Insurance claim issue resolution
- Computer skills
- Basic Math
- Microsoft Office
- Presentation skills
- Typing
- Microsoft Powerpoint
- Attention to detail
- Medication dispensing
- Inventory management
- Workflow optimization
- Staff training and supervision
- Team leadership
- Effective communication
Certification
- Certified Pharmacy Technician (CPhT)
- Active State Board of Pharmacy Registered Technician
- National Pharmacy Technician Certification (PTCB)
- Pharmacy Technician Certification
- Registered Pharmacy Technician
- Pharmacy Technician License
- PTCB Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Pharmacy Technician
Cary Health
01.2020 - Current
FIELD COLLEAUGE TRAINER
CVS/PHARMACY
01.2013 - 11.2022
PHARMACY LEAD TECHNICIAN
CVS/PHARMACY
01.2006 - 01.2013
PHARMACY TECHNICIAN
CVS/PHARMACY
01.2003 - 01.2006
College prep -
HOWARD UNIVERSITY
HIGH SCHOOL DIPLOMA -
CHURCHILL HIGH SCHOOL