Khang Dang
Silver Spring,MD
Summary
Dynamic Barista Shift Supervisor at Heytea with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in barista training and cash handling, I fostered a positive team environment while implementing quality control measures that improved beverage consistency. Committed to maintaining high service standards and cleanliness in a fast-paced setting.
Overview
1
1
year of professional experience
Work History
Barista Shift Supervisor
Heytea
07.2025 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas on coffee brewing techniques and equipment usage.
- Managed inventory levels, placing orders to maintain stock of ingredients and supplies.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Implemented quality control measures to ensure consistency and taste in all beverages served.
- Resolved customer complaints promptly, maintaining a positive dining experience for patrons.
- Monitored health and safety compliance within the café environment, fostering a safe workspace.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Sales Associate
Teso Life
10.2024 - 06.2025
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Stocked shelves and organized merchandise to enhance product visibility and accessibility for customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- Engaged with customers to understand needs, demonstrating adaptability in service approaches.
- Maintained cleanliness and organization of sales floor to create an inviting environment for shoppers.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Science - Financing
Montgomery College
Rockville, MD05-2026
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Adaptability to change
- Food safety compliance
- POS system operation
- Customer service
- Attention to detail
- Equipment maintenance
- Food safety
- Critical thinking
- High volume dining
- Food plating and presentation
- Service quality standards evaluation
- Food safety understanding
- Worker training
- Quality control
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Languages
English
Professional Working
Vietnamese
Professional Working
Timeline
Barista Shift Supervisor
Heytea
07.2025 - Current
Sales Associate
Teso Life
10.2024 - 06.2025
Associate of Science - Financing
Montgomery College