KHIANA GILMER
Baltimore
Summary
Dynamic individual with hands-on experience in leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Shift Lead
Burger King
02.2015 - Current
- Supervised shift operations and ensured smooth workflow
- Trained and mentored new employees, providing guidance on company procedures and customer service
- Helped store management meet standards of service and quality in daily operations.
- Monitored inventory levels and assisted in ordering supplies
- Ensured adherence to health and safety standards and maintained a clean work environment
- Resolved customer complaints and concerns with professionalism and efficiency
- Assisted in scheduling staff and managing labor costs
Cashier
Nordstrom Rack
06.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Supervisor
Starbucks
09.2022 - 05.2024
- Managed daily operations and supervised a team of baristas to ensure efficient and friendly service
- Trained new employees in customer service, drink preparation, and company policies
- Handled inventory management, including ordering supplies and maintaining stock levels
- Addressed and resolved customer complaints and issues promptly and effectively
- Conducted regular team meetings to discuss goals, performance, and areas for improvement
- Assisted in developing promotional strategies to increase sales and customer engagement
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Dance and Choreography
Virginia Commonwealth University
05.2024
High School Diploma -
Baltimore School of The Arts
01.2020
Skills
- Customer Assistance
- Work Ethic and Integrity
- Reliability and Punctuality
- Continuous Improvement
- Customer Relations
- Organizational abilities
- Conflict resolution techniques
- Strategic Planning
Timeline
Cashier
Nordstrom Rack
06.2024 - 10.2024
Shift Supervisor
Starbucks
09.2022 - 05.2024
Shift Lead
Burger King
02.2015 - Current
Bachelor of Arts - Dance and Choreography
Virginia Commonwealth University
High School Diploma -
Baltimore School of The Arts
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