Khoury Bethea
Rockville
Summary
Dynamic Warehouse Manager at R.E. Michel Company with proven expertise in inventory management and team leadership. Successfully optimized operations and enhanced customer satisfaction through effective cross-functional collaboration. Recognized for maintaining accurate stock levels and fostering a strong service culture, ensuring timely order fulfillment and a secure environment.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
R.E. Michel Company
Rockville
09.2021 - Current
- Ensuring the safe and effective function of the store which involves managing the receipt, storage, and distribution of property.
- Working close with cross functional teams, to optimize operations and necessary issues that may arrive.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual bases.
- Leading and supervising warehouse staff to ensure timely and accurate order fulfillment.
- Maintain accurate inventory records, conduct cycle counts, and ensuring proper stock levels.
- In charge of overseeing day to day customer satisfaction.
Professional Security Officer Supervisor
Kvick Reliable Response
Falls Church
01.2018 - 03.2021
- Monitor and patrol designated areas to ensure a secure environment.
- Check and verify SKIVs to maintain compliance with security.
- Respond promptly to threats, alarms, and emergencies.
- Provide top-tier customer service while maintaining a strong security presence.
- Write detailed reports, and collaborate with the client and law enforcement.
- Train and mentor new security staff on procedures.
Front Desk Agent
Comfort Inn & Suites
Falls Church
02.2014 - 01.2018
- Greeting guests warmly and assisting with check-in and check-out procedures.
- Managing phone calls, emails, and guest inquires in a professional manner.
- Resolving guest concerns and complaints promptly and courteously to ensure satisfaction.
- Coordinating with housekeeping and maintenance to meet guest needs.
Education
High School Diploma -
Northern High School
Owings, MD05-2009
Skills
- Inventory management
- Warehouse safety
- Order fulfillment
- Team leadership
- Logistics coordination
- Cross-functional collaboration
- Customer service and relationship-building
- Conflict resolution
Timeline
Warehouse Manager
R.E. Michel Company
09.2021 - Current
Professional Security Officer Supervisor
Kvick Reliable Response
01.2018 - 03.2021
Front Desk Agent
Comfort Inn & Suites
02.2014 - 01.2018
High School Diploma -
Northern High School