Kiah Cager
Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
The Young School
Ellicott City
08.2023 - Current
- Supports lead teachers in providing care and education to young children. Responsibilities include assisting with lesson planning, maintaining a safe and stimulating environment, and monitoring children's activities. They also help with daily routines, such as feeding, diapering, and toileting, and may assist in developing positive social skills.
- Cared for children in a childcare environment and supported their educational activities.
- Provides Support to lead teacher
Customer Service Representative
Maryland Health Connection
Baltimore
05.2021 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge.
- Assisted customers with setting up health insurance for Medicaid and private health plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- WFH (Work from Home)
Sales Associate
Nordstrom
Columbia
10.2019 - 05.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Marketing Specialist
University Of Maryland Medical System
Baltimore
01.2018 - 09.2019
- Developed advertisements with impactful messages to stimulate engagement.
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed data from previous and current marketing campaigns to improve future results.
Volunteer Unit Secretary Weinberg 5
University of Maryland Medical Center
Baltimore
07.2015 - 08.2015
- Managed the front desk area, ensuring neatness at all times.
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Delivered water and newspapers to patients in waiting areas.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
Wayfinder
University of Maryland Medical Center
Baltimore
07.2014 - 09.2014
- Meet, greet, and assist patients, guests, and colleagues with wayfinding (providing directions).
- Provided concierge services to help patients and guests access information on driving directions, restaurants, shopping, and amenities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in conversation using effective interpersonal skills to enhance their experience.
- Obtaining Wheelchairs and providing minimal transport.Obtaining Wheelchairs and providing minimal transport.
Education
High School Diploma -
Baltimore City College
Baltimore, MD06-2018
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Microsoft Advanced
Timeline
Assistant Teacher
The Young School
08.2023 - Current
Customer Service Representative
Maryland Health Connection
05.2021 - 07.2023
Sales Associate
Nordstrom
10.2019 - 05.2021
Marketing Specialist
University Of Maryland Medical System
01.2018 - 09.2019
Volunteer Unit Secretary Weinberg 5
University of Maryland Medical Center
07.2015 - 08.2015
Wayfinder
University of Maryland Medical Center
07.2014 - 09.2014
High School Diploma -
Baltimore City College