Compassionate and highly organized professional transitioning into elementary education, bringing 6+ years of experience in customer service, administrative coordination, team leadership, and patient care. Proven ability to build rapport with diverse populations, manage multiple priorities, and foster a positive, supportive environment. Passionate about nurturing the youth and creating inclusive, engaging learning spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Adventist HealthCare White Oak Medical Center
Silver Spring
03.2025 - Current
Began this role as a student, assisting with patient care during clinical rotations under supervision. Transitioned into a full-time Certified Nursing Assistant role after obtaining a CNA license. Assisted with the care of 7 or more patients in a fast-paced inpatient setting, delivering personalized support and monitoring.
Delivered individualized patient care by checking and recording vital signs, such as blood pressure, blood sugar levels, intake and outtake information, and temperature, documenting observations, and evaluating patient needs.
Communicated patient status changes and diagnostic results to the healthcare team and patients to support timely care decisions.
Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Upheld infection control and prevention policies across different patient-facing areas. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Utilized the Cerner EMR system to streamline patient record management and ensure timely updates.
Client Specialist/Front Desk Medical Receptionist
Milan Laser Hair Removal
Gambrills
05.2022 - 08.2024
As first POC, responsible for upholding a high standard of client care including maintain client records, sustain client relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
Receive a moderate to high volume of incoming calls, forwarding client requests to appropriate personnel, along with scheduling and confirming appointments, and collecting personal information.
Facilitate client registration by providing a health history form and assisting with the completion of necessary details via telephone or in person, in a courteous and consumer-oriented manner.
Demonstrate knowledge of HIPAA regulations, and experience ensuring organizational compliance.
Navigated multiple computer systems, programs, and applications, such as Salesforce.com and Microsoft Office, to find information, maintain client records, track client transactions, and generate reports.
Collaborated with the Sales Manager and digital financial services to process financial transactions and achieve sales targets in order to contribute to revenue growth.
Support healthcare providers with clinic needs, such as treatment room upkeep, event support, clinic upkeep, and coordinate the procurement and delivery of medical supplies in order to ensure timely availability.
Demonstrate a thorough understanding of the services offered in order to effectively sell and advise clients.
Perform administrative support functions such as filing, photocopying, and faxing.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Laurel
11.2018 - 04.2022
Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
Generated a friendly atmosphere by encouraging employees to greet and make connections with customers.
Handled and resolved customer issues and complaints with professionalism, to drive customer satisfaction and repeat business.
Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance, and communicating them to the Store Manager.
Assisted the Store Manager with adjusting work schedules to meet business demands.
Trained and supervised barista workers to maintain and uphold store policies, optimize staffing patterns, and create strategies to prevent delays in serving customers quickly and efficiently.
Followed health, safety, and sanitation guidelines for all products.
Followed all cash management and cash register policies, and ensured that proper cash management practices were followed by the shift team.
Remote Intern Producer
WEAA 88.9 Fm
Baltimore
02.2021 - 05.2021
Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
Responsible for researching, fact-checking, and writing articles on relevant topics in local news for the radio station, along with documenting ideas and concepts for presentations at pitch meetings.
Provided assistance to the staff with daily workflow responsibilities.
Identified category trends through social listening.
Edited and formatted content to prepare for publication and submit it.
Proven successful at working within tight deadlines, and in a fast-paced environment.
Front Desk & Kids Club Associate
LA Fitness Gym
Laurel
04.2019 - 10.2019
Greet and check in members and guests upon arrival.
Answer phone calls, and respond to inquiries regarding club services and promotions.
Update member billing information, and assist with account-related questions.
Assist with administrative tasks, such as scheduling and record-keeping.
Promote club offerings, and assist members with any questions or concerns.
Supervise and engage with children in a safe, fun environment.
Plan and implement age-appropriate activities that promote learning and development.
Communicate effectively with parents regarding their child's experience and any concerns.
Ensure the cleanliness and organization of the Kids' Club area.
Provide care for children of various ages, including toddlers, and preschoolers.
Maintain accurate records of attendance and incidents as necessary.
Education
Bachelor of Science - Multimedia Journalism
Morgan State University
Baltimore, MD
05-2022
High School Diploma -
Laurel High School
Laurel, MD
05-2017
Skills
Customer service
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Leadership and supervisory
Multitasking in fast-paced environments
Strong verbal and written communication
Adaptability
Time management and organization
Team collaboration
HIPAA compliance
Electronic medical records
Certification
Certified CNA (State of Maryland, 2025)
American Heart Association BLS Certified (CPR and AED) Program: Infant and Adult (March 2025)
Endoscopy Technician/Operating Room Assistant at Adventist Healthcare White Oak Medical CenterEndoscopy Technician/Operating Room Assistant at Adventist Healthcare White Oak Medical Center
Nurse Residency Program Education Specialist at Adventist Healthcare White Oak Medical CenterNurse Residency Program Education Specialist at Adventist Healthcare White Oak Medical Center
Nursing Clinical Student, Cardiac Unit at Adventist HealthCare White Oak Medical CenterNursing Clinical Student, Cardiac Unit at Adventist HealthCare White Oak Medical Center