Kiaira Hutchinson
Laurel
Summary
Compassionate and highly organized professional transitioning into elementary education, bringing 6+ years of experience in customer service, administrative coordination, team leadership, and patient care. Proven ability to build rapport with diverse populations, manage multiple priorities, and foster a positive, supportive environment. Passionate about nurturing the youth and creating inclusive, engaging learning spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Adventist HealthCare White Oak Medical Center
Silver Spring
03.2025 - Current
- Began this role as a student, assisting with patient care during clinical rotations under supervision. Transitioned into a full-time Certified Nursing Assistant role after obtaining a CNA license. Assisted with the care of 7 or more patients in a fast-paced inpatient setting, delivering personalized support and monitoring.
- Delivered individualized patient care by checking and recording vital signs, such as blood pressure, blood sugar levels, intake and outtake information, and temperature, documenting observations, and evaluating patient needs.
- Communicated patient status changes and diagnostic results to the healthcare team and patients to support timely care decisions.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Utilized the Cerner EMR system to streamline patient record management and ensure timely updates.
Client Specialist/Front Desk Medical Receptionist
Milan Laser Hair Removal
Gambrills
05.2022 - 08.2024
- As first POC, responsible for upholding a high standard of client care including maintain client records, sustain client relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
- Receive a moderate to high volume of incoming calls, forwarding client requests to appropriate personnel, along with scheduling and confirming appointments, and collecting personal information.
- Facilitate client registration by providing a health history form and assisting with the completion of necessary details via telephone or in person, in a courteous and consumer-oriented manner.
- Demonstrate knowledge of HIPAA regulations, and experience ensuring organizational compliance.
- Navigated multiple computer systems, programs, and applications, such as Salesforce.com and Microsoft Office, to find information, maintain client records, track client transactions, and generate reports.
- Collaborated with the Sales Manager and digital financial services to process financial transactions and achieve sales targets in order to contribute to revenue growth.
- Support healthcare providers with clinic needs, such as treatment room upkeep, event support, clinic upkeep, and coordinate the procurement and delivery of medical supplies in order to ensure timely availability.
- Demonstrate a thorough understanding of the services offered in order to effectively sell and advise clients.
- Perform administrative support functions such as filing, photocopying, and faxing.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Laurel
11.2018 - 04.2022
- Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Generated a friendly atmosphere by encouraging employees to greet and make connections with customers.
- Handled and resolved customer issues and complaints with professionalism, to drive customer satisfaction and repeat business.
- Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance, and communicating them to the Store Manager.
- Assisted the Store Manager with adjusting work schedules to meet business demands.
- Trained and supervised barista workers to maintain and uphold store policies, optimize staffing patterns, and create strategies to prevent delays in serving customers quickly and efficiently.
- Followed health, safety, and sanitation guidelines for all products.
- Followed all cash management and cash register policies, and ensured that proper cash management practices were followed by the shift team.
Remote Intern Producer
WEAA 88.9 Fm
Baltimore
02.2021 - 05.2021
- Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
- Responsible for researching, fact-checking, and writing articles on relevant topics in local news for the radio station, along with documenting ideas and concepts for presentations at pitch meetings.
- Provided assistance to the staff with daily workflow responsibilities.
- Identified category trends through social listening.
- Edited and formatted content to prepare for publication and submit it.
- Proven successful at working within tight deadlines, and in a fast-paced environment.
Front Desk & Kids Club Associate
LA Fitness Gym
Laurel
04.2019 - 10.2019
- Greet and check in members and guests upon arrival.
- Answer phone calls, and respond to inquiries regarding club services and promotions.
- Update member billing information, and assist with account-related questions.
- Assist with administrative tasks, such as scheduling and record-keeping.
- Promote club offerings, and assist members with any questions or concerns.
- Supervise and engage with children in a safe, fun environment.
- Plan and implement age-appropriate activities that promote learning and development.
- Communicate effectively with parents regarding their child's experience and any concerns.
- Ensure the cleanliness and organization of the Kids' Club area.
- Provide care for children of various ages, including toddlers, and preschoolers.
- Maintain accurate records of attendance and incidents as necessary.
Education
Bachelor of Science - Multimedia Journalism
Morgan State University
Baltimore, MD05-2022
High School Diploma -
Laurel High School
Laurel, MD05-2017
Skills
- Customer service
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Leadership and supervisory
- Multitasking in fast-paced environments
- Strong verbal and written communication
- Adaptability
- Time management and organization
- Team collaboration
- HIPAA compliance
- Electronic medical records
Certification
- Certified CNA (State of Maryland, 2025)
- American Heart Association BLS Certified (CPR and AED) Program: Infant and Adult (March 2025)
Timeline
Patient Care Technician
Adventist HealthCare White Oak Medical Center
03.2025 - Current
Client Specialist/Front Desk Medical Receptionist
Milan Laser Hair Removal
05.2022 - 08.2024
Remote Intern Producer
WEAA 88.9 Fm
02.2021 - 05.2021
Front Desk & Kids Club Associate
LA Fitness Gym
04.2019 - 10.2019
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2018 - 04.2022
Bachelor of Science - Multimedia Journalism
Morgan State University
High School Diploma -
Laurel High School
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