Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiaira Hutchinson

Laurel

Summary

Compassionate and highly organized professional transitioning into elementary education, bringing 6+ years of experience in customer service, administrative coordination, team leadership, and patient care. Proven ability to build rapport with diverse populations, manage multiple priorities, and foster a positive, supportive environment. Passionate about nurturing the youth and creating inclusive, engaging learning spaces.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Adventist HealthCare White Oak Medical Center
Silver Spring
03.2025 - Current
  • Began this role as a student, assisting with patient care during clinical rotations under supervision. Transitioned into a full-time Certified Nursing Assistant role after obtaining a CNA license. Assisted with the care of 7 or more patients in a fast-paced inpatient setting, delivering personalized support and monitoring.
  • Delivered individualized patient care by checking and recording vital signs, such as blood pressure, blood sugar levels, intake and outtake information, and temperature, documenting observations, and evaluating patient needs.
  • Communicated patient status changes and diagnostic results to the healthcare team and patients to support timely care decisions.
  • Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Upheld infection control and prevention policies across different patient-facing areas. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Utilized the Cerner EMR system to streamline patient record management and ensure timely updates.

Client Specialist/Front Desk Medical Receptionist

Milan Laser Hair Removal
Gambrills
05.2022 - 08.2024
  • As first POC, responsible for upholding a high standard of client care including maintain client records, sustain client relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
  • Receive a moderate to high volume of incoming calls, forwarding client requests to appropriate personnel, along with scheduling and confirming appointments, and collecting personal information.
  • Facilitate client registration by providing a health history form and assisting with the completion of necessary details via telephone or in person, in a courteous and consumer-oriented manner.
  • Demonstrate knowledge of HIPAA regulations, and experience ensuring organizational compliance.
  • Navigated multiple computer systems, programs, and applications, such as Salesforce.com and Microsoft Office, to find information, maintain client records, track client transactions, and generate reports.
  • Collaborated with the Sales Manager and digital financial services to process financial transactions and achieve sales targets in order to contribute to revenue growth.
  • Support healthcare providers with clinic needs, such as treatment room upkeep, event support, clinic upkeep, and coordinate the procurement and delivery of medical supplies in order to ensure timely availability.
  • Demonstrate a thorough understanding of the services offered in order to effectively sell and advise clients.
  • Perform administrative support functions such as filing, photocopying, and faxing.

Shift Supervisor

STARBUCKS COFFEE COMPANY
Laurel
11.2018 - 04.2022
  • Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Generated a friendly atmosphere by encouraging employees to greet and make connections with customers.
  • Handled and resolved customer issues and complaints with professionalism, to drive customer satisfaction and repeat business.
  • Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance, and communicating them to the Store Manager.
  • Assisted the Store Manager with adjusting work schedules to meet business demands.
  • Trained and supervised barista workers to maintain and uphold store policies, optimize staffing patterns, and create strategies to prevent delays in serving customers quickly and efficiently.
  • Followed health, safety, and sanitation guidelines for all products.
  • Followed all cash management and cash register policies, and ensured that proper cash management practices were followed by the shift team.

Remote Intern Producer

WEAA 88.9 Fm
Baltimore
02.2021 - 05.2021
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
  • Responsible for researching, fact-checking, and writing articles on relevant topics in local news for the radio station, along with documenting ideas and concepts for presentations at pitch meetings.
  • Provided assistance to the staff with daily workflow responsibilities.
  • Identified category trends through social listening.
  • Edited and formatted content to prepare for publication and submit it.
  • Proven successful at working within tight deadlines, and in a fast-paced environment.

Front Desk & Kids Club Associate

LA Fitness Gym
Laurel
04.2019 - 10.2019
  • Greet and check in members and guests upon arrival.
  • Answer phone calls, and respond to inquiries regarding club services and promotions.
  • Update member billing information, and assist with account-related questions.
  • Assist with administrative tasks, such as scheduling and record-keeping.
  • Promote club offerings, and assist members with any questions or concerns.
  • Supervise and engage with children in a safe, fun environment.
  • Plan and implement age-appropriate activities that promote learning and development.
  • Communicate effectively with parents regarding their child's experience and any concerns.
  • Ensure the cleanliness and organization of the Kids' Club area.
  • Provide care for children of various ages, including toddlers, and preschoolers.
  • Maintain accurate records of attendance and incidents as necessary.

Education

Bachelor of Science - Multimedia Journalism

Morgan State University
Baltimore, MD
05-2022

High School Diploma -

Laurel High School
Laurel, MD
05-2017

Skills

  • Customer service
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Leadership and supervisory
  • Multitasking in fast-paced environments
  • Strong verbal and written communication
  • Adaptability
  • Time management and organization
  • Team collaboration
  • HIPAA compliance
  • Electronic medical records

Certification

  • Certified CNA (State of Maryland, 2025)
  • American Heart Association BLS Certified (CPR and AED) Program: Infant and Adult (March 2025)

Timeline

Patient Care Technician

Adventist HealthCare White Oak Medical Center
03.2025 - Current

Client Specialist/Front Desk Medical Receptionist

Milan Laser Hair Removal
05.2022 - 08.2024

Remote Intern Producer

WEAA 88.9 Fm
02.2021 - 05.2021

Front Desk & Kids Club Associate

LA Fitness Gym
04.2019 - 10.2019

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2018 - 04.2022

Bachelor of Science - Multimedia Journalism

Morgan State University

High School Diploma -

Laurel High School
Kiaira Hutchinson