Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiaira Hutchinson

Laurel

Summary

Detail-oriented healthcare professional with extensive experience in client engagement, scheduling, and front-office operations. Skilled in managing client relationships, processing financial transactions, and maintaining strict HIPAA compliance. Proficient in leveraging healthcare software to manage records, generate reports, and streamline operations. Dedicated to improving patient care and healthcare outcomes through strong organizational skills and a commitment to service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Medstar Washington Hospital Center
06.2025 - Current
  • Provide direct clinical support to physicians and nurses in a high-volume outpatient setting, ensuring smooth patient flow and high-quality care delivery.
  • Perform patient intake by measuring and recording vital signs, blood pressure, temperature, blood sugar levels and A1C tests using point-of-care testing devices.
  • Prepare exam rooms and assist with minor procedures, specimen collection, and patient preparation.
  • Administer vaccines and injections per provider orders, following proper documentation, safety protocols, and patient education procedures.
  • Demonstrate adherence to HIPAA regulations and infection prevention standards to protect patient confidentiality and safety.

Patient Care Technician

Adventist HealthCare Rehabilitation
03.2025 - 04.2025
  • Began role as a student, assisting with patient care during clinical rotations under supervision.
  • Transitioned into full-time Certified Nursing Assistant role after obtaining CNA license.
  • Assisted with the care of 7+ patients in a fast-paced inpatient setting, delivering personalized support and monitoring.
  • Delivered individualized patient care by checking and recording vital signs such as blood pressure, blood sugar levels, intake and outtake information and temperature, documenting observations, and evaluating patient needs.
  • Communicated patient status changes and diagnostic results to healthcare team and patients to support timely care decisions
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Utilized Cerner EMR system to streamline patient record management and ensure timely updates.

Medical Receptionist/Medical Assistant

Milan Laser Hair Removal
05.2022 - 08.2024
  • As first POC, responsible for upholding a high standard of client care including maintain client records,
    sustain client relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
  • Collaborated with the Sales Manager and digital financial services to process financial transactions and
    achieve sales targets in order to contribute to revenue growth.
  • Liaised with clients and addressed inquiries, appointment requests and billing questions..
  • Facilitated client registration by providing a health history form. Accurately collected, documented, and updated client intake information in the electronic medical record system, ensuring data integrity and confidentiality.
  • Navigated multiple computer systems, programs, and applications, such as Salesforce.com and Microsoft
    Office, to find information, maintain records, track client transactions, and generate reports.
  • Executed the maintenance of electronic and physical filing systems, ensuring easy retrieval of information and records to improve document organization and management.
  • Supported healthcare providers with clinic needs such as treatment room upkeep, event support, clinic upkeep, and coordinate the procurement and delivery of medical supplies in order to ensure timely availability.
  • Assisted healthcare providers with taking and recording clients' vital signs (blood pressure and temperature).
  • Demonstrated knowledge of HIPAA regulations, and experience ensuring organizational compliance.
  • Thoroughly explained laser hair removal procedure to clients to reduce anxieties and increase client cooperation.
  • Perform administrative support functions such as filing, photocopying, faxing, etc.

Shift Supervisor/Barista

Starbucks Coffee Company
11.2018 - 04.2022
  • Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Generated a friendly atmosphere by encouraging employees to greet and make connections with customers.
  • Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
  • Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance, and communicating them to the Store Manager.
  • Assisted the Store Manager with adjusting work schedules to meet business demands.
  • Trained and supervised barista workers to maintain and uphold store policies, optimize staffing patterns, and create strategies to prevent delays in serving customers quickly and efficiently.
  • Followed health, safety, and sanitation guidelines for all products.
  • Followed all cash management and cash register policies, and ensured proper cash management practices were followed by the shift team.

Education

Bachelor of Science - Multimedia Journalism

Morgan State University
05-2022

High School Diploma -

Laurel High School
05-2017

Skills

  • Vital signs
  • Patient-focused care
  • Team leadership
  • Microsoft Office
  • Cerner Software
  • Scheduling Software
  • Financial Transaction Processing
  • HIPAA compliance
  • Medical records confidentiality
  • EKG administration

Certification

Certified CNA (2025), American Heart Association BLS Certified(CPR and AED) Program: Infant & Adult (March 2025)

Timeline

Medical Assistant

Medstar Washington Hospital Center
06.2025 - Current

Patient Care Technician

Adventist HealthCare Rehabilitation
03.2025 - 04.2025

Medical Receptionist/Medical Assistant

Milan Laser Hair Removal
05.2022 - 08.2024

Shift Supervisor/Barista

Starbucks Coffee Company
11.2018 - 04.2022

High School Diploma -

Laurel High School

Bachelor of Science - Multimedia Journalism

Morgan State University

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