Kiana Bryant
Hyattsville
Summary
Dynamic professional with experience at the Defense Logistics Agency, excelling in customer service and documentation management. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail. Proficient in MS Excel and a dependable team player, consistently delivering results and ensuring timely task completion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Assistant
Defense Logistic Agency
06.2022 - 02.2025
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Review and process all request for Common Access Card (CAC), and other Identification (ID) badges.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Handled customer service issues and concerns with minimal supervision.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Issued access cards to authorized personnel to monitor access points
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Mission Support Assistant
Department Of Defense
05.2011 - 06.2023
- Exercises judgment in validating conflicting information and presents completed information in a comprehensive manner
- Greeted guests in with friendliness and professionalism.
- Entered, manipulated, and retrieved information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and Clinical Information System (CIS) as appropriate to the area assigned.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality
- Managed filing system, entered data and completed other clerical tasks
Retail Sales
Walgreens
06.2019 - 08.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other locations
- Checked prices for customers and processed items sold by scanning barcodes
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Developed multiple sales strategies to address range of project and customer types.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01.2022
Skills
- Proofreading and editing
- Following directions
- Team player
- Dependable
- Complete tasks on time
- MS Excel
- MS Word
- MS PowerPoint
Certification
- American Heart Association Basic Life Support, Fort Belvoir, VA, 2017, Annually
- Basic Life Support (BLS), 2017, As required by healthcare facilities and current medical employer
Key Qualifications
- Front Office Operations
- Scheduling
Honors Awards
Ultimate Medical Academy Honor Roll - 2021
Timeline
Security Assistant
Defense Logistic Agency
06.2022 - 02.2025
Retail Sales
Walgreens
06.2019 - 08.2019
Mission Support Assistant
Department Of Defense
05.2011 - 06.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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