Kiana John-Baptiste
Windsor Mill
Summary
Dynamic professional with a proven track record at the Housing Authority of Baltimore City, excelling in eligibility determination and team management. Adept at fostering relationships and enhancing communication strategies, I drive successful outcomes through problem-solving and data analysis, ensuring efficient operations and high applicant satisfaction.
Overview
9
9
years of professional experience
Work History
Applicant Review Specialist
Housing Authority of Baltimore City
Baltimore
06.2021 - Current
- Screen applicants for verification of family information to ensure compliance with program requirements
- Perform third party verifications for information related to eligibility determination, complete EIV screening for new applicants
- Executed background screening for applicants to ensure compliance
- Facilitated oral presentations to inform applicants, owners, and managers about eligibility processes and program benefits
- Communicate with HABC sites regarding applicant status, final eligibility determination and unit acceptance and refusal
- Elucidate expectations and deliverables with owners, managers, and site staff, during eligibility, referral and leasing processes
- Led two-person team to achieve goals and expectations for Rental Assistance DeMont ration program
- Prepare status reports for managerial team
Sales Manager
Beauty4U
Windsor Mill
07.2018 - Current
- Exceeded sales goals and improved profitability through alignment of sales strategies and business plans with market trends.
- Boosted team morale and increased sales volume by creating employee incentive sales contests.
- Partnered with sales representatives during customer consultations to enhance agency and customer relations.
- Cultivate relationships with customers and potential leads
Administrative Assistant
Housing Authority of Baltimore City
Baltimore
02.2021 - 06.2021
- Staffed and supported admissions front desk, managing application intake and assisting applicants with application completion
- Updated applicant waitlist records to ensure timely processing and accurate tracking of applications
- Maintained and completed accurate applicant folders
- Tracked movement of applicant files between Admissions Department and HABC sites to maintain organization and accessibility
- Provided telephone coverage for the Admissions Department
Special Education Teacher's Aide
Worthington Elementary School
Ellicott City
10.2017 - 06.2018
- Supported students in developing strategies for individual needs and classroom group dynamics.
- Executed clerical support, classroom management, and document coordination to streamline daily operations for teachers.
- Created visual aids and organized classroom displays to enhance student learning and engagement.
- Physically and verbally interacted with students to engage individuals and groups throughout the day.
- Collaborated with teachers in lesson preparation and curriculum implementation to support effective instruction.
- Kept youth safe and secure at facility and in public.
Communications Intern
American Cancer Society
St. Thomas
03.2017 - 04.2017
- Drafted internal memoranda to enhance communication among company employees.
- Collected sponsor information to support promotional activities.
- Restocked supplies and maintained office equipment and promotional materials to ensure smooth office operations.
Public Relations Intern
My S.I.S.T.A.H.S. Keeper
St. Croix
12.2016 - 03.2017
- Developed original content for newsletters and website articles, enhancing audience engagement.
- Executed clerical tasks to support senior team members, contributing to overall team efficiency.
- Garnered and tracked media coverage for clients, company, and specific campaigns.
- Assisted with the planning and execution of private, company and client events.
- Established a strong work ethic through reliable attendance and effort.
- Crafted and distributed advertisements for company and clients, increasing visibility of campaigns.
Education
Master of Science - Communication Management
Towson University
Baltimore, MD05-2020
Bachelor of Arts - Communication
University of The Virgin Islands
Charlotte Amalie, VI05-2017
Skills
- Eligibility determination
- Project management
- Data analysis
- Engagement strategies
- Customer focus
- Relationship building
- Interpersonal communication
- Multi-tasking expertise
- Team management
- Staff training
- Problem solving
- Adaptability
Timeline
Applicant Review Specialist
Housing Authority of Baltimore City
06.2021 - Current
Administrative Assistant
Housing Authority of Baltimore City
02.2021 - 06.2021
Sales Manager
Beauty4U
07.2018 - Current
Special Education Teacher's Aide
Worthington Elementary School
10.2017 - 06.2018
Communications Intern
American Cancer Society
03.2017 - 04.2017
Public Relations Intern
My S.I.S.T.A.H.S. Keeper
12.2016 - 03.2017
Master of Science - Communication Management
Towson University
Bachelor of Arts - Communication
University of The Virgin Islands