Kiana M McHugh
Baltimore
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coordinator/Office Administrator
Maximum Day Services
Baltimore
09.2023 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed office correspondence and maintained filing systems for document organization.
- Assisted in onboarding new employees by preparing necessary documentation and training materials.
- Communicated with clients and vendors to facilitate smooth operations and service delivery.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Activity Assistant
Maximum Day Services
08.2021 - Current
- Coordinated and executed diverse recreational activities including crafts, exercise programs, music therapy, and group discussions to enhance client engagement and well-being
- Monitor participants during activities to ensure safety and engagement
- Report any concerns about clients' well-being to the appropriate staff, such as changes in behavior, physical ability or mood
- Facilitated development of interpersonal relationships, social skills, mental abilities, and confidence in clients through targeted support and activities
- Assist with meal service and feeding for clients with limited abilities; catered to specific dietary plans and safety guidelines
- Perform sanitation duties including but not limited to, mopping floors, disinfecting eating areas, cleaning bathrooms and laundry
- Supported clients in activities of daily living (ADLs) such as bathing, dressing, grooming, feeding, and toileting.
- Transport clients to and from their homes' as well as to medical appointments and general outings
- Worked with staff to ensure a physically and emotionally safe environment for all clients, promoting overall health and comfort
Assistant Manager
Skechers
03.2019 - 08.2022
- Executed opening and closing procedures while handling necessary paperwork.
- Performed daily tasks such as working at the cash register, customer service, and maintaining the sales floor by keeping it in top condition and well stocked
- Trained team members in successful strategies to meet operational and sales targets
- Managed multiple sales associates and became an expert in delegation and working through my employees
- Worked with customers needs and narrowing down exactly what they may be looking for
- Advanced from sales associate to assistant manager within the company.
- Worked with the management team to implement the proper division of responsibilities
- Assisted in resolving customer complaints or issues
- Personal shopping and up-selling with customers to create a memorable retail experience
Education
A.A - Psychology
Community College of Baltimore County
Baltimore, MD01-2026
HS Diploma -
Eastern Technical High School
Baltimore, MD05-2018
Skills
- Organizational skills
- Time management skills
- Verbal and written communication
- Multitasking
- Multidisciplinary team collaboration
- Customer service
- Active listening
- Interpersonal relations
- Documentation proficiency
- Medical terminology
- Data entry
- Patient care
- Record keeping
- Community outreach
- Healthcare operations
Certification
Certified Medicine Technician
(07/2024-Current)
Timeline
Care Coordinator/Office Administrator
Maximum Day Services
09.2023 - Current
Activity Assistant
Maximum Day Services
08.2021 - Current
Assistant Manager
Skechers
03.2019 - 08.2022
A.A - Psychology
Community College of Baltimore County
HS Diploma -
Eastern Technical High School