Kiara Barner
Baltimore
Summary
Customer Service Representative with experience in providing accurate product information and resolving customer complaints effectively. Demonstrated ability to maintain professionalism while managing difficult interactions, ensuring customer satisfaction. Responsibilities included performing opening and closing duties, maintaining cleanliness standards, and assisting in food preparation, contributing to a positive dining experience. Proven skills in effective communication and problem-solving within fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wawa
Rosedale
10.2023 - Current
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed opening and closing duties as assigned by management.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Assisted in the preparation of food items according to recipes and instructions.
- Prepared beverages such as coffee, tea, soda.
- Served meals to customers in a friendly and courteous manner.
Associate
Carvel Ice Cream
East Orange
06.2022 - 08.2023
- Built relationships with customers by providing friendly customer service.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Communicated effectively with kitchen staff regarding customer orders.
- Responded quickly to customer complaints or special requests in a professional manner.
Education
Bachelor of Arts - Graphic Design
Morgan State University
Baltimore, MD12-2025
Technology High School
Newark, NJ06-2021
Skills
- Adobe Creative Suite
- Visual design
- User experience design
- Brand development
- Attention to detail
- Effective communication
- Problem solving
- Customer service excellence
Timeline
Customer Service Representative
Wawa
10.2023 - Current
Associate
Carvel Ice Cream
06.2022 - 08.2023
Bachelor of Arts - Graphic Design
Morgan State University
Technology High School