Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiara crespo

Silver Spring

Summary

Hardworking and reliable front desk receptionist and management skills with ability to multitask, highly organized, proactive and punctual with team-oriented mentality. energetic casher and assistant manager with almost 3 year of experience assisting customers with order processing and additional 4 years of customer service experience. expert at answering customers questions, offering suggestions and highly trained using computer-based register systems.

Overview

5
5
years of professional experience

Work History

Prior Authorization Specialist

Rockville Internal Medicine Group
07.2024 - Current
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Receptionist

Family Health Care
08.2022 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cashier Assistant Manager

Giant Food
07.2020 - 08.2022
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Albert Einstein High School
Kensington, MD
05-2020

Skills

  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Order taking
  • Written and verbal communication
  • Product knowledge
  • Product restocking
  • Staff training
  • ID verification
  • Returns processing
  • Data entry
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Prior Authorization Specialist

Rockville Internal Medicine Group
07.2024 - Current

Receptionist

Family Health Care
08.2022 - 07.2024

Cashier Assistant Manager

Giant Food
07.2020 - 08.2022

High School Diploma -

Albert Einstein High School

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Kiara crespo