Kiara Mobley
Rockville
Summary
Results-driven customer service leader with a strong background in managing multi-site operations. Proven record in staff development, conflict resolution, and maintaining high standards of client care across fast-paced environments.
Overview
17
17
years of professional experience
Work History
Site Administrator (Multi-Site)
Cornerstone Montgomery
Rockville
08.2024 - Current
- Supervised daily operations and support services across two residential sites to enhance service delivery.
- Trained and supported staff, ensuring quality customer care and compliance with regulations.
- Managed payroll, scheduling, and client documentation to streamline administrative processes.
Front Desk
Montgomery County Coalition For The Homeless
Rockville
09.2023 - 04.2026
- Delivered front-desk support, enhancing resident and visitor experience through professional assistance.
- Managed visitor logs, mail distribution, and communication records to streamline operations and enhance service efficiency.
- Utilized crisis de-escalation techniques to effectively resolve conflicts, ensuring a safe environment.
Project & Volunteer Leadership Intern- Hospice
Caring Matters
Gaithersburg
08.2022 - 06.2023
- Program Coordination: Supported COO in securing program funding and matched volunteers with patients, enhancing service coverage and patient care.
- Stakeholder Communication: Conducted intakes and facilitated youth support groups, fostering a supportive environment through empathy and professional communication.
- Collaborated with team to design community outreach programs targeting diverse populations.
- Facilitated training sessions for new volunteers and interns.
- Assisted in developing community outreach programs for diverse populations.
Front Office Controller-(Lead Controller)
Hyatt Regency Washington Capitol Hill
Washington
01.2021 - 05.2023
- Oversaw room inventory management to ensure optimal availability and streamlined front-desk operations.
- Conducted staff training on customer service standards and hotel procedures to improve service quality.
- Facilitated guest reservations, billing inquiries, and service issues to enhance guest satisfaction.
Mental Health Rehabilitation Specialist
Sheppard Pratt Health
Gaithersburg
03.2017 - 08.2021
- Facilitated case management and crisis intervention services to empower client recovery.
- Coordinated care with providers and maintained comprehensive client records to ensure continuity of support.
- Resolved client issues promptly, enhancing client satisfaction and promoting stability.
Manager
Kay Maids
Gaithersburg
02.2014 - 01.2017
- Resolved customer complaints, fostering client satisfaction and loyalty.
- Managed customer inquiries and scheduling, providing staff support to enhance service delivery.
- Assisted with hiring and payroll, streamlining daily operations for team efficiency.
Dispatcher
Barwood Taxi
Kensington
09.2009 - 01.2014
- Managed high-volume dispatching (50+ calls/shift), matched resources to client needs, and trained new call-takers on service protocols to ensure consistent service quality.
- Coordinated taxi dispatching to ensure timely pickups and drop-offs.
- Monitored traffic conditions to optimize route efficiency for drivers.
- Managed communication between drivers and customers via radio and phone systems.
Education
bachelor's degree - Social Work and Business Management
University of Maryland Baltimore County
Rockville, MD05-2027
Associates Degree - General Studies
Montgomery College
Germantown, MDSkills
- Facility Management
- Operational management
- Resource Allocation
- EHR Systems
- Microsoft Office
- Customer Service
- Conflict Resolution
- Team Support
- Communication Skills
Certificates And Affiliations
- National Association of Social Workers (NASW) - Member
- Crisis Management: Mandt Certified, CPI Trained, Mental Health First Aid Certificate
- Safety: CPR Certification
Education And Academic Internship
- Montgomery College, Germantown, MD, Associates Degree, General Studies
- University of Maryland Baltimore County, Bachelor's Degree, Social Work and Business Management, 05/01/27
Timeline
Site Administrator (Multi-Site)
Cornerstone Montgomery
08.2024 - Current
Front Desk
Montgomery County Coalition For The Homeless
09.2023 - 04.2026
Project & Volunteer Leadership Intern- Hospice
Caring Matters
08.2022 - 06.2023
Front Office Controller-(Lead Controller)
Hyatt Regency Washington Capitol Hill
01.2021 - 05.2023
Mental Health Rehabilitation Specialist
Sheppard Pratt Health
03.2017 - 08.2021
Manager
Kay Maids
02.2014 - 01.2017
Dispatcher
Barwood Taxi
09.2009 - 01.2014
bachelor's degree - Social Work and Business Management
University of Maryland Baltimore County
Associates Degree - General Studies
Montgomery College