KIARA ISABELLA VARGAS CONCEPCIÓN
Baltimore
Summary
Dedicated professional with a strong foundation in education and customer service, managing resources for over 300 students. Skilled in effective communication with diverse teams to ensure operational efficiency and immediate problem resolution.
Overview
7
7
years of professional experience
Work History
Spanish Instructor (Long-Term Substitute)
Kelly Education Services
Baltimore County
01.2025 - Current
- Managed and organized classroom materials, ensuring efficient distribution and tracking of resources
- Maintained accurate records of attendance, performance, and daily activities for a roster of 122 students.
- Adapted quickly to changing schedules and responsibilities in a fast-paced environment.
- Communicated effectively with staff and administration to ensure smooth daily operations.
- Identified and resolved issues in real time, maintaining an organized and structured environment.
Customer Service Representative
Mary Kraft HR / Transcore
MD
08.2024 - 12.2025
- Received and completed up to 100+ inbound and outbound calls to customers daily to provide support on toll road usage and the DriveEzMD system.
- Processed customer requests and maintained accurate records of transactions using multiple systems.
- Documented interactions, tracked issue resolution, and ensured data accuracy for reporting purposes.
- Resolved customer concerns efficiently, demonstrating strong problem-solving and troubleshooting skills.
- Communicated policies and procedures clearly to customers, ensuring smooth operations.
- Collaborated with team members to identify recurring issues and improve workflow processes.
EFL Teacher
ISP New Horizons Academy
Dominican Republic
01.2023 - 06.2024
- Maintained detailed records of a roster of 80 students' progress and performance, ensuring accurate documentation.
- Modified processes to accommodate individual needs, showcasing flexibility and efficiency
- Facilitated support and guidance, effectively resolving issues to enhance overall workflow
- Coordinated multiple tasks simultaneously, ensuring timely completion within structured environment
Bilingual Chemistry Teacher
ISP Colegio Bilingüe New Horizons
06.2022 - 06.2024
- Developed engaging lesson plans for chemistry curriculum aligned with school standards.
- Assessed academic progress with a roster of 140 students, through quizzes, tests, and laboratory reports for feedback.
- Facilitated interactive classroom discussions to enhance student understanding of chemical concepts.
- Communicated regularly with parents regarding student progress throughout the semester.
Digital Learning Trainer
Nettech / Mentory Online
12.2021 - 06.2022
- Coordinated training sessions and managed scheduling logistics for multiple groups
- Maintained accurate records of participation, progress, and completion
- Provided technical support and resolved issues efficiently
- Handled high-volume communication and ensured timely follow-up
Chemistry Lab Monitor
INTEC
01.2019 - 03.2020
- Monitored and enforced adherence to safety and operational procedures to uphold laboratory standards
- Prepared and documented compliance reports and safety briefings to maintain regulatory standards
- Organized laboratory inventory and ensured proper storage of materials to facilitate efficient access
- Ensured cleanliness and organization of workspace at all times
Education
B.S. - Chemistry (Secondary Education Track)
Instituto Tecnologico De Santo Domingo (INTEC)
Dominican Republic11-2021
Skills
- Record keeping
- Data entry
- Scheduling logistics
- Attention to Detail
- Problem solving
- Curriculum development
- Customer service
- Team Collaboration
- Data analysis techniques
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Spanish Instructor (Long-Term Substitute)
Kelly Education Services
01.2025 - Current
Customer Service Representative
Mary Kraft HR / Transcore
08.2024 - 12.2025
EFL Teacher
ISP New Horizons Academy
01.2023 - 06.2024
Bilingual Chemistry Teacher
ISP Colegio Bilingüe New Horizons
06.2022 - 06.2024
Digital Learning Trainer
Nettech / Mentory Online
12.2021 - 06.2022
Chemistry Lab Monitor
INTEC
01.2019 - 03.2020
B.S. - Chemistry (Secondary Education Track)
Instituto Tecnologico De Santo Domingo (INTEC)