Kiarra Hill
Baltimore
Overview
10
10
years of professional experience
Work History
Patient Access Specialist II
Johns Hopkins Health System
05.2023 - Current
- Respond to inbound contacts and place outbound calls to coordinate services, schedule complex appointments, and gather patient information across various departments using Epic, Avaya, and OnBase.
- Delivered essential information to patients regarding physicians, billing, and service logistics.
- Facilitated interdepartmental collaboration during increased call activity to uphold Johns Hopkins Medicine's operational quality.
Coach Support Specialist
OPTAVIA
11.2020 - 10.2021
- Handled telephone calls, emails, and chats with precision and professionalism.
- Handled and addressed intricate OPTAVIA Coach concerns, questions, and complaints through thorough research and follow-up.
Warehouse Lead
Pinnacle Logistics
11.2019 - 04.2020
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Pharmacy Technician in Training
Giant Pharmacy
06.2017 - 12.2018
- Demonstrated strong attention to detail in the accurate preparation of medication labels, ensuring clear instructions for patients and healthcare providers alike.
- Minimized waste through proper disposal of expired or unused medications according to established guidelines and environmental regulations
- Performed clerical tasks, such as faxing, filing and maintaining prescription and vaccination records.
- Completed pharmacy merchandise sales successfully.
Crew Member
Wendy’s
07.2015 - 04.2017
- Executed tasks involving order processing, meal preparation, and payment handling.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Received and applied constructive feedback from management.
Education
Limited Esthetician License -
Cortiva Institue
Linthicum Heights, MD08.2022
High School Diploma -
Catonsville High School
Catonsville, MD06.2016
Skills
- Front desk operations
- Medical terminology
- Professionalism and ethics
- Multitasking and organization
Timeline
Patient Access Specialist II
Johns Hopkins Health System
05.2023 - Current
Coach Support Specialist
OPTAVIA
11.2020 - 10.2021
Warehouse Lead
Pinnacle Logistics
11.2019 - 04.2020
Pharmacy Technician in Training
Giant Pharmacy
06.2017 - 12.2018
Crew Member
Wendy’s
07.2015 - 04.2017
Limited Esthetician License -
Cortiva Institue
High School Diploma -
Catonsville High School
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