Kiasha Urgent
Cumberland
Summary
Dynamic and compassionate caregiver with a proven track record of enhancing patient quality of life at Friends Aware. Excelled in time management and elderly care, fostering independence and well-being. Demonstrated exceptional problem-solving and personal hygiene assistance, ensuring a safe and positive environment. Skilled in POS systems, enhancing customer satisfaction through attentive service and efficient workflow.
Overview
9
9
years of professional experience
Work History
Caregiver
Friends Aware
07.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Server
Cracker Barrell Old Country Store
04.2016 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Rocky Gap Casino & Resort
04.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Allegany High School / Fort Hill High School
Cumberland, MD05-2007
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Personal hygiene assistance
Timeline
Caregiver
Friends Aware
07.2023 - Current
Server
Rocky Gap Casino & Resort
04.2021 - 05.2023
Server
Cracker Barrell Old Country Store
04.2016 - 07.2023
High School Diploma -
Allegany High School / Fort Hill High School
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