Kidus TEKLU
Silver Spring
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Front Desk Agent (redroof Inn)
09.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Agent (holiday Inn Express)
10.2024 - 02.2025
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Gibson Academy
Addis, Eth11-2023
Skills
- Customer service
- Lobby oversight
- Safety and security procedures
- Room assignments
- Conflict management
Timeline
Front Desk Agent (holiday Inn Express)
10.2024 - 02.2025
Front Desk Agent (redroof Inn)
09.2023 - 06.2024
High School Diploma -
Gibson Academy
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