Kienda Goslee
Elkton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Medical Operations Supervisor
CSL Plasma
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided backup to Leadership, MSA, Donor Floor, Reception and Processing to step in to assist with various tasks whenever employee were absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervised, developed and trained staff, Effectively maintained compliance standards in accordance of work instructions and SOP.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Maintain compliance with guidelines relating to HIPAA.
Senior Dispensing Nurse
Riverside Treatment Services
08.2016 - Current
- Dispensed prescribed medications using Methasoft to note times, types and amounts of medications for each patient.
- Examined and observed patients to detect signs of impairment and potential of relapse.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices in compliance with DEA.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
LPN Charge Nurse
Genesis HealthCare
03.2014 - 07.2015
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Updated patient medical records with services provided, health conditions, and response to treatments using Point Click Care.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Served as charge nurse, caring for patients with serious illnesses.
- Achieved successful unit leadership by providing quality nursing care to 12 to 30 patients per day in 30-bed unit.
- Developed and implemented individualized patient care plans.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
Education
Associate of Science - General Education
Wor-Wic Community College
Salisbury, MD05-2006
Skills
- Time management and prioritization
- Staff training and development
- Team building and leadership
- Interdepartmental collaboration
- Inventory and supply management
- Infection control protocols
- Quality assurance monitoring
- Continuous process improvement
- Patient education
- Staff supervision
- Business operation management
- Quality control
Timeline
Medical Operations Supervisor
CSL Plasma
05.2022 - Current
Senior Dispensing Nurse
Riverside Treatment Services
08.2016 - Current
LPN Charge Nurse
Genesis HealthCare
03.2014 - 07.2015
Associate of Science - General Education
Wor-Wic Community College
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