Kierra Wallace
Baltimore
Summary
Reliable grocery team member with relevant experience in handling, stocking and organizing product on store shelves. Possess strong customer service skills, adept at prioritizing tasks and maintaining cleanliness of work area. Demonstrated ability to contribute positively to store environment by fostering team collaboration and improving customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
Stocking and Organizing
FDHS
Baltimore
08.2021 - 04.2026
- Assisted staff with stocking and organizing supplies.
- Assisted with stocked and organizing shelves with inventory
- Maintained clean and organized storage areas
- Handled cash and digital payments for high-volume sales during school events
- Accurately counted and balanced register at the end of shifts
- Provided quick and friendly service while managing long lines
School Fundraiser
FDHS
Baltimore
05.2025 - 05.2025
- Handled transactions for food and merchandise sales in a fast-paced environment
- Accurately counted change and handled payments, maintaining a balanced cash drawer throughout shifts
- Provided friendly and efficient service to students, staff, and visitors, helping reduce wait times during peak periods
- Answered customer questions about products, pricing, and promotions
- Collaborated with team members to restock items and keep sales area clean and organized
- Assisted in tracking inventory and notifying team when items were low or sold out
- Helped set up and break down sales stations, including organizing supplies and displays
Server
Uno Pizzeria & Grill
Baltimore
04.2023 - 07.2024
- Provided exceptional customer service in fast-paced dining environment.
- Took food and beverage orders accurately from guests.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness and organization of dining area and service stations.
- Provided excellent customer service to ensure satisfaction.
Hostess
Uno Pizzeria & Grill
Baltimore
04.2023 - 07.2024
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservation system to optimize seating arrangements efficiently.
- Coordinated with servers to ensure smooth guest flow during peak hours.
- Assisted in training new staff on hostess responsibilities and customer service.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Monitored wait times and communicated effectively with guests for updates.
Education
Frederick Douglass Highschool
Baltimore, MD04-2026
Skills
- Customer service
- Event coordination
- Cash handling
- Team collaboration
- Friendly and approachable communication
- Active listening
- Conflict resolution
- Positive attitude under pressure
- Register operation
- Basic math skills
- Stocking & inventory organization
- Time management & multitasking
- Attention to detail & reliability
Timeline
School Fundraiser
FDHS
05.2025 - 05.2025
Server
Uno Pizzeria & Grill
04.2023 - 07.2024
Hostess
Uno Pizzeria & Grill
04.2023 - 07.2024
Stocking and Organizing
FDHS
08.2021 - 04.2026
Frederick Douglass Highschool