Kiley English
Baltimore
Summary
Experienced in managing shift operations with a focus on maintaining safety standards and ensuring compliance with sanitation regulations. Demonstrated ability to resolve conflicts among team members, fostering a collaborative work environment. Oversaw training initiatives for new employees, enhancing their skills in customer service and cash handling. Maintained accurate financial records and ensured smooth transitions between shifts to optimize team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Ledos Pizza
Glen Burnie
05.2024 - Current
- Resolved conflicts between staff members in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Directed team members to maintain high productivity levels.
- Managed all financial transactions to ensure accurate handling and secure storage of funds.
Shift Supervisor
The Honey Bee Diner
Glen Burnie
02.2022 - 05.2024
- Maintained accurate records of daily transactions and deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Supervised staff operations to ensure smooth shift transitions and optimal team performance.
- Maintained cleanliness and organization in a 24-hour operational environment.
- Facilitated conflict resolution among team members to maintain a harmonious work environment.
Lead Personal Shopper
Harris Teeter
Baltimore
12.2018 - 08.2022
- Processed payments for purchased items using cash registers or other payment systems.
- Responded promptly to customer inquiries via phone calls or emails.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Verified product quality to ensure customer satisfaction and maintain high service standards.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
Office Manager
Dr. Ashok Krishnaswamy
Glen Burnie
08.2021 - 06.2022
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated with insurance companies to ensure seamless policy administration.
- Managed and categorized office files, enhancing document retrieval efficiency.
- Scheduled appointments efficiently to ensure smooth office operations.
- Monitored and recorded vital signs to ensure patient health and safety.
- Executed regular cleaning tasks to uphold hygiene standards and workplace efficiency.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD06-2020
Skills
- Customer service
- Team work
- Team leading
- Cleanliness
- Punctuality
- Money handling
- Multitasking
Certification
- Techniques of Alcohol Management (TAM)
References
References available upon request.
Timeline
Shift Manager
Ledos Pizza
05.2024 - Current
Shift Supervisor
The Honey Bee Diner
02.2022 - 05.2024
Office Manager
Dr. Ashok Krishnaswamy
08.2021 - 06.2022
Lead Personal Shopper
Harris Teeter
12.2018 - 08.2022
High School Diploma -
Chesapeake High School