Kim Hall
Silver Spring
Summary
Housing stability case manager with extensive experience at Community of Hope, specializing in client evaluation and effective problem-solving. Expertise in community engagement and crisis response strategies to support individuals transitioning from homelessness. Developed and implemented impactful service plans that significantly improve client well-being and stability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Housing Stability Case Manager
Community of Hope
Washington
03.2020 - 10.2025
- Provide Case Management services to families and individuals transitioning from homelessness to permanent housing.
- Conducted F-SPDAT assessments for homeless families to evaluate vulnerability, identify service needs, and facilitate appropriate housing placement decisions.
- Coordinated with partner agencies to streamline services and housing referrals for eligible clients, ensuring two-generational and integrated programming remained central to service delivery and followed up to confirm improvements in client situations.
- Use the person-centered framework to assess client needs, develop individualized service plans, and support clients in achieving meaningful, self-directed goals.
- Operated from a trauma-informed care lens to develop therapeutic relationships, assessed strengths and needs, collaborated on goals, and implemented a service plan with clients.
- Supported children and families through compassionate, developmentally appropriate, and culturally responsive services while upholding ethical practice and confidentiality.
Re-Entry Social Services Manager
HOUSE OF RUTH
Washington
04.2018 - 03.2020
- Served as first point of contact for clients eligible for re-entry services, assisting in navigation of challenges related to criminal background, including housing, employment discrimination, parole/probation issues, and legal difficulties.
- Used a strengths-based framework to assess clients’ needs and support networks to develop their goals; cultivated plans to increase clients’ well-being, productivity and stability.
- Monitored and tracked client participation milestones, including employment acquisition, certificate completion, wage increases, and recidivism avoidance.
- Researched and referred clients to community resources, such as occupational training, public benefits, healthcare, mental health services, support groups, etc.
- Ensured data quality and accuracy of client records, completed program intake and exit paperwork, and facilitated weekly psychosocial and psychoeducational groups.
Rapid Rehousing Case Manager (Contractor)
OBVERSE WORKFORCE ORGANIZATION
Washington
10.2017 - 01.2018
- Provided case management services to formerly homeless individuals and families, facilitating stabilization of permanent housing; fostered positive relationships with program participants, landlords, DHS staff, and community service agencies.
- Assisted clients with F-SPDAT assessments and quarterly re-certifications, ensuring smooth intake into the RRH program.
- Completed discharge paperwork promptly and developed budget and housing stabilization plans with participants, ensuring accurate updates to FSRP status for each client.
- Conducted monthly housing inspections and was responsible for completing monthly reports and maintaining statistical data.
Permanent Supportive Housing Case Manager (Contractor)
FRIENDSHIP PLACE FAMILIES FIRST AGENCY
Washington
12.2016 - 10.2017
- Provided life skills training to consumers and families by teaching them how to maintain their housing following homelessness; conducted monthly home visits to ensure consumers paid their rent; worked with families to adhere to monthly budget.
- Performed monthly housing inspections to verify rent payments.
- Developed mutually agreed upon case plans to improve consumers’ wellbeing.
- Client-centered psychiatric evaluation and treatment planning.
- Provided education on physical and mental health, substance abuse, daily living skills, and socialization to enhance consumer well-being.
- Conducted school visits and collaborated with teachers surrounding the child’s progress and attendance.
- Employment services such as skills assessment and training.
ACT Case Manager
COMMUNITY CONNECTION MENTAL HEALTH AGENCY
Washington
03.2015 - 12.2016
- Delivered ACT services to adults with mental health disorders, managing a caseload of fifty consumers to enhance daily living skills.
- Coordinated care for consumers through direct interventions, ensuring comprehensive support and effective service delivery.
- Assisted consumers in symptom management, problem solving, and resource development, facilitating crisis prevention and intervention.
- Supplied consumers with resources for successful community living and supported members of the consumer’s network through home visits.
- Maintained progress notes and consumer documentation, prepared monthly reports.
- Conducted treatment meetings with CRF staff members; developed and updated client treatment Plans.
Intake Specialist
COALITION FOR THE HOMELESS
Washington
03.2009 - 03.2015
- On the basis of successful prior engagement, recruited to provide direct support to the program director in the administration of a family shelter commissioned to help homeless, at-risk individuals and families return to self-sufficiency and independent living. Coordinate a wide range of residential, clinical and social services.
- Conducted outreach at homeless agencies, shelters, and city jails; responded to inquiries from prospective clients regarding intake.
- Performed client intakes including urinalysis; obtained physical/mental histories, interviewed and assessed clients for housing placement eligibility.
- Facilitated client placements in temporary and permanent housing; monitored adaptation through frequent site visits.
- Facilitated weekly life skills sessions for clients to enhance their independent living abilities.
- Ensured accuracy of Homeless Management Information System (HMIS) through regular updates and management.
- Managed the hiring processed for agency staff; prepared and process bi-weekly payroll; supervised court-appointed volunteers remanded to agency for community service assignments.
- Prepared correspondence, memoranda, and weekly/monthly/annual reports.
- Recognized as Support Staff of the Year (2009) for extraordinary customer service and dedication for the Homeless.
Development Assistant to Vice-President
URBAN LEAGUE
Fort Lauderdale
12.2007 - 03.2009
- Managed client communications and fostered customer relationships, ensuring high-quality service delivery.
- Provided comprehensive administrative support for community-based organization focused on helping individuals achieve social and economic equality.
- Executed marketing initiatives and conducted internet research to support public relations efforts.
- Efficiently completed multiple projects, meeting and/or exceeding quality standards.
Senior Administrative Assistant to Program Director
GIRLS AND BOYS TOWN
Washington
03.2005 - 12.2007
- Coordinated administrative support for Foster Care Program, enhancing life-changing care and health services for children and families.
- Organized and processed hiring packets for new hires, initiated payroll, and maintained purchase orders and departmental records to streamline onboarding.
- Ensured continual compliance with accreditation regulations, and policy/procedure manual revision and updating.
- Assisted in preparing case plans and court reports.
- Facilitated admission and discharge processes for children in foster and kinship care settings.
- Prepared documents and correspondence while safeguarding sensitive and confidential information.
Assistant to the Director – Youth Build Program
SASHA BRUCE YOUTHWORKS, INC.
Washington
10.1999 - 03.2005
- Assumed complete control of program administration to meet the urgent needs of at-risk youth and their families during program director’s extended absence.
- Coordinated intervention sessions with clients and organized community service activities to enhance youth engagement.
- Developed procedures and youth evaluations addressing sensitive issues in Youth-build services and GED programs.
- Administered youth TABE (Test of Adult Basic Education), conducted intake interviews, and facilitated orientation acceptance into the program.
- Provided safe transportation for program attendees to various scheduled appointments.
Early Childhood Teacher – Childcare Center
HENSON CREEK CHILD DEVELOPMENT CENTER
Washington
03.1998 - 10.1999
- Developed child-centered learning environment fostering engagement and curiosity in pre-school children aged 3 to 5.
- Created a nurturing atmosphere using age-appropriate teaching strategies.
- Established supportive learning environment recognized as a model for best practices in other classrooms.
- Collaborated with interdisciplinary team to assess children's progress and design tailored learning plans.
- Assisted with implementing in-service opportunities to maintain a high standard of educational excellence.
Education
Master of Science - Psychology with the Emphasis in Life Coaching
GRAND CANYON UNIVERSITY
Phoenix, AZ05-2025
Bachelor of Science - Psychology
UNIVERSITY OF PHOENIX
Greenbelt, Maryland10-2013
Associates of Arts - Human Service Management/Psychology
UNIVERSITY OF PHOENIX
Greenbelt, Maryland07-2011
Skills
- Housing support services
- Client evaluation
- Emergency intervention
- Community engagement
- Problem solving
- Social media management
- Microsoft Office
- Leadership abilities
- Detail-oriented approach
- Adaptable mindset
- Strong communication skills
- Conflict resolution
Certification
- Certified Foster Parent w/focus in Parenting Skills, Communication, and Intervention, Home Finding Foster Care, 2001 - 2010
- Certified Substance Abuse Professional w/focus in Ethics & Professional Development, Twelve Core Functions, and Individual & Group Counseling, Catholic Charities, 2009
- Certified CPR & First Aid
References
Available Upon Request
Timeline
Housing Stability Case Manager
Community of Hope
03.2020 - 10.2025
Re-Entry Social Services Manager
HOUSE OF RUTH
04.2018 - 03.2020
Rapid Rehousing Case Manager (Contractor)
OBVERSE WORKFORCE ORGANIZATION
10.2017 - 01.2018
Permanent Supportive Housing Case Manager (Contractor)
FRIENDSHIP PLACE FAMILIES FIRST AGENCY
12.2016 - 10.2017
ACT Case Manager
COMMUNITY CONNECTION MENTAL HEALTH AGENCY
03.2015 - 12.2016
Intake Specialist
COALITION FOR THE HOMELESS
03.2009 - 03.2015
Development Assistant to Vice-President
URBAN LEAGUE
12.2007 - 03.2009
Senior Administrative Assistant to Program Director
GIRLS AND BOYS TOWN
03.2005 - 12.2007
Assistant to the Director – Youth Build Program
SASHA BRUCE YOUTHWORKS, INC.
10.1999 - 03.2005
Early Childhood Teacher – Childcare Center
HENSON CREEK CHILD DEVELOPMENT CENTER
03.1998 - 10.1999
Master of Science - Psychology with the Emphasis in Life Coaching
GRAND CANYON UNIVERSITY
Bachelor of Science - Psychology
UNIVERSITY OF PHOENIX
Associates of Arts - Human Service Management/Psychology
UNIVERSITY OF PHOENIX