Kimberly Smith
Deer Park
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Billing Specialist/Denial Specialist
Mountain Laurel Medical Center
02.2023 - 08.2025
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Coordinated with insurance providers to verify coverage and facilitate claims submissions.
- Maintained accurate patient records within electronic health record (EHR) systems.
- Reviewed billing statements for accuracy and compliance with regulations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Customer Service Representative Key Accounts
Total Biz Fulfillment
08.2019 - 01.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty
- Processed orders accurately using CRM software, ensuring timely delivery
- Collaborated with team members to streamline communication processes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Bachelor of Arts - Theology
Apostolic Bible Institute
Woodbury, MN06-1991
High School Diploma -
Whitewater High School
Whitewater, WI06-1988
Skills
- Billing systems and software
- Insurance verification
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
Timeline
Billing Specialist/Denial Specialist
Mountain Laurel Medical Center
02.2023 - 08.2025
Customer Service Representative Key Accounts
Total Biz Fulfillment
08.2019 - 01.2022
Bachelor of Arts - Theology
Apostolic Bible Institute
High School Diploma -
Whitewater High School