Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Smith

Deer Park

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Billing Specialist/Denial Specialist

Mountain Laurel Medical Center
02.2023 - 08.2025
  • Processed patient billing inquiries and resolved discrepancies efficiently.
  • Coordinated with insurance providers to verify coverage and facilitate claims submissions.
  • Maintained accurate patient records within electronic health record (EHR) systems.
  • Reviewed billing statements for accuracy and compliance with regulations.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Customer Service Representative Key Accounts

Total Biz Fulfillment
08.2019 - 01.2022
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty
  • Processed orders accurately using CRM software, ensuring timely delivery
  • Collaborated with team members to streamline communication processes
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

Bachelor of Arts - Theology

Apostolic Bible Institute
Woodbury, MN
06-1991

High School Diploma -

Whitewater High School
Whitewater, WI
06-1988

Skills

  • Billing systems and software
  • Insurance verification
  • Customer service
  • Claims processing
  • Data entry proficiency
  • HIPAA compliance

Timeline

Billing Specialist/Denial Specialist

Mountain Laurel Medical Center
02.2023 - 08.2025

Customer Service Representative Key Accounts

Total Biz Fulfillment
08.2019 - 01.2022

Bachelor of Arts - Theology

Apostolic Bible Institute

High School Diploma -

Whitewater High School

Similar Profiles

CREATE PROFILE
Kimberly Smith