Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberlee Debreaux

Windsor Mill

Summary

Dedicated, proactive and goal-oriented professional with a strong background in providing counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Overview

14
14
years of professional experience

Work History

Crisis Chat/Text Navigator

Grassroots Crisis Intervention
11.2023 - Current
  • Provides follow-up services to all crisis text/chatters to ensure safety and provide mental health resources/referrals as appropriate.
  • Follows up with crisis chatters via phone and/or email to determine current level of functioning, address any outstanding safety concerns, review and update safety plans, and provide de-escalation/intervention as appropriate.
  • Follows up on requests for emergency intervention to determine status of intervention efforts.
  • Collaborates closely with Crisis Chat & Text Leadership team regarding the status of emergency intervention follow-ups.
  • Once all assigned follow-ups are completed, the crisis chat/text navigator will support the crisis hotline by answering phones and meeting with walk-in clients.
  • Provides crisis intervention to individuals in emotional distress via telephone.
  • Provides crisis intervention to individuals in emotional distress via text.
  • Does an assessment of each caller to determine the appropriate means of intervention.
  • Completes safety/risk assessment, safety planning, de-escalation, and follow-up with callers.
  • Establishes good rapport with a wide range of callers.
  • Provides crisis intervention counseling to a wide range of callers.
  • Intervenes with suicidal callers, including making an assessment and taking appropriate action, as well as coordinating with emergency responders when emergency intervention is required.
  • Achieves good closure on calls with recommendations or arrangements for follow-up calls, walk-in, or referral to other agencies as needed.
  • Is familiar with resources and provides information and referral to callers requesting information.
  • Completes follow ups for all required calls.
  • Completes thorough documentation for all calls (incoming & outgoing). Documentation must be at 100% completion rate and be input in the electronic system at the latest before the end of the shift. Live documentation is strongly recommended.
  • Provides crisis intervention, suicide prevention support and brief supportive counseling to callers who are experiencing emotional crisis.
  • Helps those accessing services to regain a sense of safety so that they may return to an appropriate level of functioning when possible.
  • Escalates a voluntary or involuntary 911 response when appropriate and necessary.
  • Provides face-to-face counseling to walk-in clients.
  • Professionally documents consumer demographic data and interactions within designated database/ databases.
  • Respects each participant’s privacy rights under HIPAA and other applicable laws and regulations during the provision of services.
  • The program will provide daily ongoing monitoring of calls to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation.
  • Completes weekly quality evaluation process.
  • Attends weekly supervision.
  • Participates in a brief meeting at the beginning of the shift to review shift business including status of EOS, expected walk-ins, alerts, etc.
  • Acts as a liaison between Crisis Chat/Text, Crisis Line, and other crisis programs, such as Shelter, Cold Weather Shelter, Code Blue Staff, Day Resource Center, Springboard, etc.
  • Assists in training new staff.
  • Meets with Crisis Chat & Text Leadership team regularly to discuss program operations, concerns, and potential improvements.
  • Completes yearly training as required per Lifeline.
  • Completes trainings as required by Grassroots.
  • Other duties as assigned, required or needed.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.

Recruiter

EmployBridge
11.2022 - 05.2023
  • Recruiter is responsible for sourcing candidates, screening resumes, interviewing applicants and referring well-qualified candidates to job assignments to meet the goal of attracting and retaining the best talent. This position is responsible for high-volume recruitment of various positions and held accountable to meeting specific staffing goals (time to fill, diversity hiring, recruiting compliance, etc.).

Transportation Officer

Department of Juvenile Services
09.2013 - 05.2022
  • Transport youth in the care of the Department of Juvenile Services to and from juvenile courts, youth facilities or other designated locations using State vehicles.
  • Ensure the safety and security of youth being transported by providing supervision, care and crisis intervention during their transportation, escort and temporary detention in juvenile courts.
  • Maintain assigned vehicles by scheduling preventive maintenance, ensuring cleanliness and following start-up and operating procedures.
  • Apply and remove mechanical restraining devices, such as handcuffs, waist chains and leg shackles, on youth.
  • Ensure that passenger vans are equipped with an adequate number of working restraining devices.
  • Conduct searches of youth, vehicles and holding areas.
  • Observe, supervise and control youth in court detention areas.
  • Escort youth to courtrooms in a secure manner and provide a security presence in the courtroom.
  • Subdue unruly youth and attempt to prevent escapes or runaways.
  • Coordinate with officials of juvenile institutions, regional probation offices, sheriff’s offices, police departments and juvenile courts on the transportation and temporary detention of youth.
  • Attend in-service training on crisis prevention, suicide prevention, emergency medical treatments and behavioral modification models, to maintain knowledge of childcare needs, counseling methods and trends in the juvenile justice field and to obtain certification.
  • Maintain vehicle maintenance logs and prepare incident reports.
  • Supervise youth in a facility during emergency situations.
  • Fax youth documents to court, detentions and other DJS facilities.
  • Scan in all court reports into DJS system.
  • File all attorney and/or court reports.
  • Performs other duties as required.

Resident Advisor

Department of Juvenile Services
09.2012 - 05.2022
  • Provide supervision and guidance to youths residing in the Alfred D. Noyes Children Center.
  • Observe and interact with the youth.
  • Assist youth with everyday life skills.
  • Advise youth of appropriate alternative behavior as needed.
  • Maintain safety and security.
  • Organize youth activities.
  • Complete and submit daily paperwork.
  • Keep track of youth movement in a log book.
  • Assist with the continuity of various DJS treatment programs in accordance with established DJS policies and facility procedures.

Community Living Senior House Manager

The Arc of Baltimore
05.2011 - 12.2011
  • Implement and monitor Quality Assurance Program for individuals receiving supported living services.
  • Hire, evaluate, provide on-going training and supervise staff in two or more homes.
  • Implement the agency’s staff training policy and ensure that training requirements for Community Living staff are met.
  • Maintain a living environment in accordance with DDA regulations and health Department standards.
  • Coach staff on implementing techniques to best support/assist individuals in learning new skills and achieving outcomes.
  • Purchase items needed for the home within the allotted budget according to the individual’s preferences and maintain the budget.
  • Complete, file and/or send all paper work needed for individuals receiving supported living services.

Education

Bachelor's of Science - Criminal Justice

Northeastern University
Boston, MA
01.2010

Skills

  • Sourcing
  • Suicide prevention
  • Resource navigation
  • De-escalation techniques
  • Problem-solving
  • Problem-solving abilities
  • Telephone counseling
  • Caller needs assessment
  • Crisis documentation
  • Teamwork and collaboration

Timeline

Crisis Chat/Text Navigator

Grassroots Crisis Intervention
11.2023 - Current

Recruiter

EmployBridge
11.2022 - 05.2023

Transportation Officer

Department of Juvenile Services
09.2013 - 05.2022

Resident Advisor

Department of Juvenile Services
09.2012 - 05.2022

Community Living Senior House Manager

The Arc of Baltimore
05.2011 - 12.2011

Bachelor's of Science - Criminal Justice

Northeastern University

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Kimberlee Debreaux