Kimberly Abdullah
Imaging Management
Baltimore,Maryland
Summary
Imaging professional with strong expertise in diagnostic imaging and radiologic technology. Proven ability to lead teams, optimize workflows, and ensure compliance with industry standards. Skilled in advanced imaging techniques, quality control, and patient care. Known for adaptability, reliability, and commitment to achieving optimal results through collaborative efforts.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Imaging Supervisor
Medstar Franklin Square Medical Center
Baltimore , MD
01.2024 - Current
- As Imaging Supervisor, I oversee the daily operations of multiple imaging modalities, managing a diverse team of 66 technologists and healthcare professionals
- My responsibilities include optimizing workflow efficiency, ensuring compliance with regulatory standards, and implementing process improvements to enhance patient care
- I have developed and introduced a comprehensive onboarding process to streamline training for new employees, leading to improved staff retention and performance
- Additionally, I focus on fostering a collaborative work environment, facilitating cross-functional communication, and ensuring high standards of service delivery
- Increased exam turnaround times by 50%
- Developed and implemented a new onboarding process to streamline training and improve staff retention
- Developed and implemented an MRI Safety Project to educate clinical staff on MRI safety and identify those properly trained in MRI protocols
- Spearheaded process improvements that enhanced operational efficiency and patient care
- Oversaw preparation for JCAHO accreditation, ensuring compliance with all regulatory requirements
- Established a culture of teamwork within the department by encouraging open communication among employees at all levels.
- Led regular meetings with staff members, fostering an environment of transparency and continuous improvement.
Practice Director
Mercy Medical Center
Baltimore, Maryland
01.2021 - 12.2023
- Managed a diverse team of 25 mammography technologists , sonographers, and healthcare professionals across multiple women's imaging sites
- Produced and delivered monthly and quarterly reports addressing productivity, customer satisfaction, and clinical/financial matters
- Acted as a bridge between physicians, staff, and patients to ensure effective communication and seamless operations
- Ensured strict adherence to all regulatory requirements, including licensing, accreditation, and inspections, while remaining compliant with Mercy's policies and procedures
- Oversaw compliance with Mercy's policies, governmental regulations (MDE, JCAHO, FDA, ACR), and maintained a record of impeccable adherence
- Spearheaded an upgrade of our tracking platform, enhancing efficiency and standardization in mammography, patient tracking, and MQSA reporting
- Pioneered the transition from mailed patient results to email delivery, significantly reducing operational costs and waste
- Conceptualized and successfully executed the inaugural annual Breast Screening Weekend event, promoting women's health awareness
- Achieved an outstanding 95% employee retention rate, demonstrating effective leadership and team management
Ambulatory Surgery Center Manager
Minimally Invasive Vascular Center
Laurel, Maryland
01.2020 - 12.2021
- Managed a diverse team of 20 healthcare professionals, including nurse practitioners, sonographers, surgical assistants, and other medical staff, in a dynamic Vascular surgery setting
- Conducted extensive research to identify cost reduction opportunities and developed proposals for their implementation, ensuring optimal resource utilization
- Proactively planned, assessed, recommended, and executed new initiatives to enhance operational efficiency and clinical outcomes
- Utilized established guidelines to meticulously recruit and onboard qualified employees, ensuring a skilled and cohesive workforce
- Continuously monitored, coached, developed, and assessed the performance of staff, maintaining compliance with applicable performance standards
- Collaborated closely with the Executive Team to establish and communicate personnel policies, fostering consistency in labor practices and employee relations
- Spearheaded efforts to ensure strict compliance with all policies and procedures at Minimally Invasive Vascular Center, in adherence to governmental regulations such as those from the Department of Health (DOH), Medicare, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Accreditation Association for Ambulatory Health Care (AAAHC), among others
- Pioneered the successful implementation of a patient portal, streamlining workflow processes and significantly enhancing patient engagement
- Designed and executed an automated revenue cycle workflow process, contributing to operational efficiency and financial sustainability
Clinical Coordinator – Women’s Health
St. Agnes Hospital
Baltimore, Maryland
01.2017 - 12.2020
- Manage a team of 11 nurses, sonographers, and other medical professionals in the Maternal-Fetal Medicine department, overseeing capital/operating budgets, staff scheduling, hiring, training, and performance evaluations
- Liaise between hospital and referring physicians; oversee inventory management of ultrasound and fetal monitoring equipment; and handle billing needs, leveraging the knowledge of medical coding, insurance, and Medicaid policies
- Adhere to strict HIPAA, OSHA, Medicaid, and ARDMS requirements
- Improved office workflow by implementing electronic medical record (EMR) access to all staff
- Reduced costs and eliminate dependency on outdated paper records and faxes
- Increased physician referrals 50% and enriched relations by regularly visiting physician practices and building stronger relationships
- Focused on continuous process improvement; currently establishing positive patient experience by launching initiatives to extend evening hours and create a patient-centered environment
- Selected to participate on the Engagement Committee; collaborate with physicians, directors, and departmental managers to enhance employee engagement and retention through new hospital program development
- Trained five employees, instilling key customer services and patient scheduling skills
Lead Sonographer/PRN
MedStar – Union Memorial Hospital Campus
Baltimore, MD
01.2015 - Current
- Managed daily operations of the ultrasound department of five employees, overseeing scheduling, staff training, and performance reviews
- Served as clinical coordinator for ultrasound students, overseeing clinical externships through hospital affiliation with the University of Maryland
- Eliminated interdepartmental associate conflicts and developed strong employee relations by creating clear communication pathways and setting straightforward office expectations
- Trained two associations and up to 20 students, teaching ultrasound scanning techniques
Sonographer
Medstar Harbor Hospital Campus
Baltimore, Maryland
01.2011 - 12.2015
- Performed up to 15 ultrasounds per day, specializing in pelvic, small parts, vascular, and breast exams
- Assisted radiologists, performing interventional ultrasound procedures, including paracentesis, thoracentesis, thyroid, and breast biopsies
- Coordinated up to 15 student clinical externships through affiliation with two area colleges
- Earned competitive promotion to Lead Sonographer, acknowledged for prominent experience and education
Ultrasound Clinical Applications Specialist
Toshiba America Medical Systems
Tustin, California
01.2009 - 12.2011
- Demonstrated full line of ultrasound systems, providing pre-sales presentations and post-sales user training in the Baltimore-DC-Virginia home-base area, and traveling across 70% of the United States
- Achieved team sales objectives, meeting quarterly sales quotas, and providing support to peers by traveling outside the territory to help others
- Delivered applications support, as a subject matter expert, at trade shows throughout the US
Sonographer
Advanced Radiology
Baltimore, MD
01.2008 - 12.2010
Clinical Applications Specialist – ABUS
U-Systems
San Jose, CA
01.2005 - 12.2008
Education
Master of Science - Health Systems Management
University of Baltimore
Baltimore, MD 01.2013 - 05.2017
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD 10.2003 - 05.2005
Diagnostic Medical Sonography Program -
University of Maryland - Baltimore County
Baltimore, MD 07.1999 - 08.2000
Skills
- Continuous Process Improvements
- Administrative Oversight
- Strategic Planning
- Healthcare Operations
- Office Procedures
- People Management
- Financial Management
- Clinical Applications
- Hiring & Training
Patient care coordination
Diagnostic imaging
Workflow management
Websites
Certification
Registered Diagnostic Medical Sonographer, American Registry of Diagnostic Medical Sonographers, RDMS | Abdomen | Breast
Timeline
Imaging Supervisor
Medstar Franklin Square Medical Center
01.2024 - Current
Registered Diagnostic Medical Sonographer, American Registry of Diagnostic Medical Sonographers, RDMS | Abdomen | Breast
01-2021
Practice Director
Mercy Medical Center
01.2021 - 12.2023
Ambulatory Surgery Center Manager
Minimally Invasive Vascular Center
01.2020 - 12.2021
Certificate of Completion for the Maryland Healthcare Education Institute Management Boot Camp
01-2017
Clinical Coordinator – Women’s Health
St. Agnes Hospital
01.2017 - 12.2020
Lead Sonographer/PRN
MedStar – Union Memorial Hospital Campus
01.2015 - Current
Master of Science - Health Systems Management
University of Baltimore
01.2013 - 05.2017
Sonographer
Medstar Harbor Hospital Campus
01.2011 - 12.2015
Ultrasound Clinical Applications Specialist
Toshiba America Medical Systems
01.2009 - 12.2011
Sonographer
Advanced Radiology
01.2008 - 12.2010
Clinical Applications Specialist – ABUS
U-Systems
01.2005 - 12.2008
Bachelor of Science - Health Systems Management
University of Baltimore
10.2003 - 05.2005
Diagnostic Medical Sonography Program -
University of Maryland - Baltimore County
07.1999 - 08.2000
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