Kimberly Alfaro
Hyattsville
Summary
Results driven and member focused professional with proven experience leading teams, managing branch operations, and delivering exceptional service. Skilled in coaching staff, strengthening member relationships, and identifying opportunities to improve efficiency and drive growth. Recognized for fostering a positive team environment, achieving performance goals, business development , community outreach and implementing solutions that enhance both the member experience and operational success.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Branch Manager
Woodforest National Bank
Landover
12.2020 - Current
- Supervised daily branch operations and ensured compliance with banking regulations.
- Trained and mentored new staff on customer service protocols and banking procedures.
- Assisted in developing branch strategies to improve customer satisfaction and retention.
- Collaborated with management to implement marketing initiatives for local community engagement.
- Ensured compliance with internal policies and procedures as well as external regulations.
Retail Store Associate
CVS Pharmacy
Lanham
10.2018 - 12.2020
- Assisted customers with product selection and inquiries.
- Managed cash register operations and processed transactions efficiently.
- Stocked shelves and organized merchandise according to store standards.
- Collaborated with team members to ensure smooth store operations.
- Provided advice on product selection to customers based on their individual needs.
- Assisted management with training new staff members on customer service techniques and operational procedures.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
- Attended team meetings held by Store Manager to discuss upcoming events or promotions.
- Encouraged customers to sign up for loyalty programs or promotional offers.
- Reconciled daily sales reports at end of shift to ensure accuracy of funds received.
Education
Duval High School
Lanham, MarylandSkills
- Relationship Building & Member Retention
- Consultative Sales & Cross-Selling
- Service Recovery & Issue Resolution
- Financial Needs Assessment
- Team Leadership & Coaching
- Employee Training & Performance Management
- Business development
- Strategic planning
- Staff Scheduling & Workforce Planning
- Conflict Resolution
- Cash Handling & Vault Oversight
- Policy & Procedure Compliance
- Risk Management & Loss Prevention
- Bilingual ( English & Spanish )
- Decision making
LANGUAGES
- English
- Spanish
Timeline
Assistant Branch Manager
Woodforest National Bank
12.2020 - Current
Retail Store Associate
CVS Pharmacy
10.2018 - 12.2020
Duval High School