Kimberly Almodovar Vera
Frederick
Summary
Dynamic sales associate with proven success at Dollar Tree, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through personalized experiences and effective problem-solving. Bilingual in Spanish and English, fostering strong relationships and teamwork to drive sales and achieve goals in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sales Associate
Dollar Tree
07.2020 - Current
- Assisted customers in locating merchandise, enhancing overall shopping experience and satisfaction.
- Educated customers about promotional products to drive sales and increase store visibility.
- Processed sales transactions accurately, ensuring timely service and customer satisfaction.
- Collaborated with team members to achieve sales goals and maintain store organization.
- Responded to customer inquiries promptly, fostering a welcoming and helpful store environment.
- Trained new associates on store policies and procedures, enhancing team productivity.
- Identified customer needs and provided tailored recommendations to improve sales outcomes.
- Maintained clean and organized sales floor, contributing to a positive shopping atmosphere.
- Managed stock replenishment processes to ensure product availability and minimize waste.
- Supported promotional activities by setting up displays that attracted customer attention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
McDonald's
04.2010 - 12.2014
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints with professionalism to enhance customer satisfaction.
- Enhanced customer experience by welcoming guests and guiding them through menu options.
- Maintained a kind and friendly demeanor to all customers.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Boscov's
10.2010 - 06.2011
- Participated in team meetings to discuss sales strategies and customer engagement improvements.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
Education
High School Diploma -
Governor Thomas Johnson High School
Frederick, MDSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Goal oriented
- Excellent people skills
- Positive and professional
- Cash handling
- Dining area maintenance
- Bi-Lingual (Spanish and English)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Dollar Tree
07.2020 - Current
Sales Associate
Boscov's
10.2010 - 06.2011
Cashier
McDonald's
04.2010 - 12.2014
High School Diploma -
Governor Thomas Johnson High School