Kimberly Alvarez Pica
Columbia
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Behavior Technician
08.2023 - 09.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Receptionist
Highland Veterinary Hospital
08.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Veterinary Assistant Intern
Tender Care Veterinary Clinic
03.2023 - 05.2023
- Handled laboratory tasks such as preparing samples for testing, running bloodwork analysis machines, and recording results for veterinarian review.
- Supported veterinarians with diagnostic tests to ensure accurate diagnosis and appropriate treatment plans for patients.
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
- Enhanced patient care by providing assistance in examinations, treatments, and surgeries.
Petroleum Supply Specialist
U.S. Army Active Duty
08.2019 - 05.2023
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
Customer Service Cashier
McDonald's Restaurant
08.2018 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Psychology
University of Maryland - College Park
College Park, MD12.2024
Certificate - Registered Behavior Technician
Central Reach
Online07.2024
Skills
- Animal handling expertise
- Animal Behavior Understanding
- Veterinary medical knowledge
- Animal Restraint Techniques
- Data Entry
- Telephone skills
- Time Management
- Organization skills
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Behavior treatment plans
- Behavior Management
- Data Collection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavior Technician
08.2023 - 09.2024
Receptionist
Highland Veterinary Hospital
08.2023 - 03.2024
Veterinary Assistant Intern
Tender Care Veterinary Clinic
03.2023 - 05.2023
Petroleum Supply Specialist
U.S. Army Active Duty
08.2019 - 05.2023
Customer Service Cashier
McDonald's Restaurant
08.2018 - 05.2019
Bachelor of Science - Psychology
University of Maryland - College Park
Certificate - Registered Behavior Technician
Central Reach
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