Kimberly Beever
Glen Burnie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
34
34
years of professional experience
Work History
Overnight Stock and Receiving
Walmart
Pasadena
11.2015 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Achieved very high standards with efficiency and quotas.
- Trained new hires.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Plasma Center Technician
CSL Plasma
Glen Burnie
05.2012 - 11.2015
- Completed pre-donation testing for patients donating plasma.
- Collected and processed blood plasma from donors following safety protocols.
- Maintained cleanliness and organization of equipment and work areas.
- Monitored donor health and provided pre- and post-donation care.
- Educated donors on the donation process and answered questions effectively.
- Prepared documentation for each donation, ensuring accuracy and compliance.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
- Assisted in training new employees on proper procedures related to donor collection processes.
- Assisted in the collection of plasma donations from donors.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Reviewed donor files for accuracy and completeness prior to donation process.
Medical Assistant
Chesapeake Foot and Ankle
Pasadena
06.2003 - 04.2005
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Underwriting Assistant
Rockwood Programs
Wilmington
01.2000 - 06.2003
- Reviewed insurance applications for completeness and compliance with underwriting guidelines.
- Assisted underwriters in evaluating risk factors and determining coverage options.
- Maintained accurate records of policy documents and client communications.
- Facilitated communication between underwriters and various departments to streamline processes.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Reviewed applications for completeness and accuracy of information.
Call Center Representative
Associates National Bank
Newark
04.1996 - 10.1999
- Assisted customers by answering inquiries via phone and chat.
- Resolved issues efficiently to enhance customer satisfaction and retention.
- Maintained updated knowledge of company policies and product offerings.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Excelled in exceeding daily credit card application goals.
Agent Services Representative
Cigna Insurance Company
Wilmington
11.1991 - 08.1995
- Provided assistance to clients with insurance inquiries and policy details.
- Processed applications and documented client information in internal systems.
- Coordinated communication between clients and various departments for issue resolution.
- Handled routine administrative tasks, ensuring timely processing of client requests.
- Strengthened membership loyalty, executing flawless customer service and account management.
- Conducted regular follow up calls and emails with clients after completion of services rendered.
- Worked closely with other departments in order to meet deadlines or goals set forth by senior management.
- Answered customer inquiries in a timely and professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certified Medical Assisting/Phlebotomist - Medical Assisting And Phlebotomy
Dawne Training Center
Wilmington, DE08-2002
High School Diploma -
Claymont High School
Claymont, DE05-1990
Skills
- Data entry accuracy
- Problem resolution
- Computer skills
- Attention to detail
- Medical terminology
- Inbound and outbound calling
- Multitasking and organization
Timeline
Overnight Stock and Receiving
Walmart
11.2015 - 08.2025
Plasma Center Technician
CSL Plasma
05.2012 - 11.2015
Medical Assistant
Chesapeake Foot and Ankle
06.2003 - 04.2005
Underwriting Assistant
Rockwood Programs
01.2000 - 06.2003
Call Center Representative
Associates National Bank
04.1996 - 10.1999
Agent Services Representative
Cigna Insurance Company
11.1991 - 08.1995
Certified Medical Assisting/Phlebotomist - Medical Assisting And Phlebotomy
Dawne Training Center
High School Diploma -
Claymont High School