Kimberly Benites - Garcia
Annapolis
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Service Representative
Weitzel Insurance Services
Annapolis
06.2023 - Current
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Ensured compliance with all safety regulations within the company
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
Service Representative
GEICO
Annapolis
06.2020 - Current
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Ensured compliance with all safety regulations within the store environment.
- Helped make payments
Restaurant Hostess
Pussers Caribbean Grill
Annapolis
08.2020 - 10.2022
- Answered incoming calls with appropriate greeting and provided information about menu items or services
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Delivered room service food
Education
High School Diploma -
Annapolis High School
Annapolis, MD 06-2023
Skills
- Customer service
- Communication skills
- Complaint resolution
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Service Representative
Weitzel Insurance Services
06.2023 - Current
Restaurant Hostess
Pussers Caribbean Grill
08.2020 - 10.2022
Service Representative
GEICO
06.2020 - Current
High School Diploma -
Annapolis High School