Kimberly Brooks
Upper Marlboro
Summary
Experienced Motivated Professional with more than 10 years of managerial & administrative experience with the ability to lead, mentor & develop effective professional tem members. A dedicated team-oriented leader who has creative problem-solving skills. An excellent communicator with the ability to cultivate key relationships & build cohesion across diverse populations. Responsible for marketing, coordinating, training, scheduling, directing with great attention to detail.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Caliber Collision
Capitol Heights, MD
04.2024 - Current
- Greeted customers, vendors, insurance appraisers & walk-in inquirers in a professional manner
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction.
- Processed customer check-in documents and managed documentation to ensure timely service delivery.
- Collaborated with team members to streamline communication and improve workflow.
- Educated customers on services offered, fostering informed decision-making.
- Takes insurance deductible payments through the Cloverleaf POS terminal upon completion of the vehicle repairs
- Produce accurate information to Insurance adjusters &n 3rd party Tow companies to give information on vehicles for tear down payment & unrepairable status.
- Create the daily schedule for 4 Service advisors that collaborate with Allstate, PROGRESSIVE, State Farm, Geico, Nationwide, Liberty Mutual & many more for Drop-off & Estimate appointments
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Manager
JR Auto Body Shop
Forestville, MD
01.2023 - 03.2024
- Managed daily front desk operations, ensuring efficient customer service and seamless communication
- Handled customer inquiries and complaints, resolving issues promptly to maintain high service standards.
- Maintained accurate records of transactions, appointments, and inventory management systems.
- Coordinated with technicians to ensure timely updates on vehicle status for customers.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Ordered office supplies & vehicle parts through the companies vendor accounts.
Office Assistant/A/Biller
District Electrical Services
Hyattsville, MD/Washington, DC
05.2018 - 02.2022
- Answered a multi lined phone systems & checked work emails daily for ALL W.C. Smith residential property staff for electrical repair work.
- Managed scheduling for appointments for work order repair, general contractors & homeowner.
- Streamlined document handling processes, enhancing accuracy in record-keeping and retrieval.
- Developed and maintained filing systems, improving accessibility of important documents.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed the Fire Alarm & Elevator Inspections for ALL W.C. Smith residential properties
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Processed & Generated Invoices through Quickbooks & Sage Accounting software.
- Input data into spreadsheets and databases.
Administrative Assistant
Stanton Glenn Apartments
Washington, DC
05.2014 - 01.2018
- Managed tenant inquiries and service requests, ensuring timely resolutions and satisfaction.
- Facilitated communication between management and residents, promoting transparency and trust within the community.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Assistant Property Manager
Coopers Crossing
Hyattsville, MD
02.2011 - 01.2014
- Coordinated tenant communications to enhance satisfaction and retention.
- Managed lease agreements and ensured compliance with property regulations.
- Oversaw maintenance requests, improving response time and service quality.
- Assisted in budgeting processes, contributing to cost-effective property management.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05-1999
Skills
- Active listening
- Front office management
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Positive attitude
- Time management
- Excel spreadsheets
Timeline
Customer Service Representative
Caliber Collision
04.2024 - Current
Front Desk Manager
JR Auto Body Shop
01.2023 - 03.2024
Office Assistant/A/Biller
District Electrical Services
05.2018 - 02.2022
Administrative Assistant
Stanton Glenn Apartments
05.2014 - 01.2018
Assistant Property Manager
Coopers Crossing
02.2011 - 01.2014
High School Diploma -
Friendly High School